Airline - Principal Analyst - Seating

Job Description

Technical Consulting Analyst – Seating Experience level - 10-16 Years Experts - Business Analyst / PO from Airline domain Location : Bangalore Are you ready to tackle real-world business challenges and deliver tailored support to our airline customers? If you're passionate about aviation, technology, and customer success—keep reading! ✈️ What’s the Solution in Scope? Whether you’re a frequent flyer or not, you’ve likely experienced the impact of airline seating—maybe even paid extra for that perfect seat away from the lavatory! Seating is no longer just a convenience; it’s a mission-critical, revenue-generating service for airlines. Our Seating solution sits at the intersection of Reservation, Inventory, and Departure Control Systems , ensuring passengers get the right seat at every stage of their journey. It’s a mature, evolving product that enhances passenger experience and supports airline profitability. 👥 Who Are We? The Seating department is a diverse, cross-functional team of: Product Definition Analysts Software Engineers QA Engineers Functional & Technical Architects Together, we focus on: Delivering new features that boost agent efficiency and passenger satisfaction Driving innovation through partnerships and tech excellence Offering expert, customized services Modernizing and industrializing our application while ensuring stability 💼 What Will You Do as a Technical Consulting Analyst? As part of the Seating Customer Services team, you’ll support airlines through every step of their Seating journey—from implementation to post-go-live support. Your key responsibilities: Support Implementations Ensure smooth deployment of Seating features by analyzing configurations, troubleshooting issues during testing, and supporting cutover activities. Manage Post-Implementation Requests Evaluate and implement customer requests, ensuring alignment with their seating policies and our product capabilities. Drive Industrialization Simplify and streamline feature activations, reduce discrepancies, and enhance documentation and deployment processes. Deliver Tailored Services Understand each airline’s unique needs, provide expert recommendations, and implement customized solutions. Promote Professional Services Identify new service opportunities, collaborate with account teams, and showcase the value of our consulting offerings. Document & Share Knowledge Capture and share insights from each project to build a rich knowledge base for the team and future initiatives. 🌟 You’ll Love This Role If You: Thrive on learning something new every day Enjoy collaborating in a warm, humorous, and supportive team Love solving complex business problems with tailored solutions Build strong relationships with customers and internal teams Are passionate about promoting the value of professional services Constantly seek to improve, simplify, and innovate Embrace change and want to make a meaningful impact 🧠 What Skills Are We Looking For? Strong customer relationship and stakeholder management Analytical thinking and problem-solving Accountability and holistic thinking Autonomy and proactive mindset Willingness to step out of your comfort zone Team spirit and collaboration Excellent written and verbal communication Presentation and multitasking skills Experience with Amadeus customer-facing products is a plus Show more Show less