Airline Customer Service Representative

As a Customer Contact Centre Agent at the Contact Centre in Ahmedabad, India, you will play a vital role in delivering exceptional service to customers across various communication channels like telephone, email, and web chat. Your responsibilities include ensuring customer satisfaction, supporting sales functions, and providing top-notch service in every interaction. Key Responsibilities: - Respond professionally to customer queries and calls. - Promote, sell, and cross-sell travel products and services. - Create new reservations, modify existing bookings, and process ticketing/refunds. - Provide accurate fare quotes and apply rules of carriage. - Escalate complex queries to senior team members when required. Upon joining the team, you will undergo comprehensive training on GDS systems, products, and policies from experienced trainers to help you excel in your role and deliver outstanding service to customers. Qualifications Required: - High school qualification (or higher) with a minimum of 2 years of experience in airline reservations, ticketing, airport check-ins, or customer service. - Proficiency in a GDS system (Amadeus preferred). IATA or Airline Basic Tariff certification is an added advantage. - Strong computer literacy and typing skills. - Excellent written and spoken English with strong listening and communication abilities. - Customer-focused, adaptable, and able to perform under pressure. - Flexible to work shifts and relocate to Ahmedabad if required. Benefits Include: - Competitive salary package - Travel perks and allowances - Health insurance - Relocation support (for those outside Ahmedabad) - Transportation for night shifts - Annual leave and other benefits as per local labor law Join this extraordinary journey where your skills and ambition will shape a rewarding career with limitless opportunities. Become a part of the global team where growth has no boundaries, and together, achieve the impossible.,