ARi India is looking for ServiceNow Architect to join our dynamic team and embark on a rewarding career journey. Lead the design and implementation of complex ServiceNow solutions, ensuring scalability, performance, and alignment with enterprise architecture standards. Collaborate with business stakeholders and IT leadership to translate business requirements into functional and technical ServiceNow solutions. Define architecture frameworks, best practices, and governance for ServiceNow platform usage across multiple modules such as ITSM, ITOM, HRSD, CSM, and SecOps. Drive platform innovation by evaluating and implementing new ServiceNow capabilities and ensuring optimal use of the platform. Provide technical leadership to development teams, ensuring high - quality delivery and adherence to coding standards, security guidelines, and architectural principles. Review and approve solution designs, configuration changes, and custom development to ensure integrity and alignment with architectural roadmap. Oversee integrations between ServiceNow and other enterprise systems using APIs, MID servers, and integration tools, ensuring reliability and performance. Create and maintain architectural documentation, data models, and design specifications, and conduct regular architecture reviews. Mentor and guide junior developers and administrators, fostering a culture of continuous improvement and technical excellence. Stay up to date with ServiceNow product releases, features, and roadmap, and advise stakeholders on strategic opportunities and risk mitigation. Ensure platform compliance with organizational security, data protection policies, and industry regulations. Lead troubleshooting and performance tuning efforts, acting as the escalation point for major technical issues and incidents related to the ServiceNow platform.

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction.To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 3 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 3+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction. To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 2 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 2+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Select with space bar to view the full contents of the job information. Maintenance Engineer - Simulator Job Details | Air India Careers By continuing to use and navigate this website, you are agreeing to the use of cookies. Accept Close Search by Keyword Search by Location Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Maintenance 1. Job Purpose Responsible for conducting maintenance, inspections, and repairs on flight simulators, including Airbus and Boeing simulators Ensure the proper functioning and airworthiness of simulators, adhering to aviation regulations, safety standards, and established maintenance procedures Simulator Maintenance Engineering Perform routine maintenance, inspections, and system checks on flight simulators to ensure their proper functioning and airworthiness Conduct troubleshooting and diagnose malfunctions in simulator systems, avionics, and components Collaborate with technical teams and vendors to address and resolve technical issues effectively Ensure compliance with aviation regulations, manufacturers guidelines, and maintenance standards during all maintenance activities Assist in developing and implementing a preventive maintenance plan for flight simulators to prevent potential failures and ensure consistent performance Conduct scheduled preventive maintenance tasks as per established procedures Work with the Manager - Simulator Maintenance and training department to incorporate relevant emergency scenarios into simulator training sessions Conduct simulator calibration checks and maintain calibration records to ensure accuracy and reliability Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Identify and address any technical issues or discrepancies promptly in coordination with the Manager - Simulator Maintenance Lead the team and provide direction on execution / implementation of tasks by prioritizing functional and organizational goals accordingly Build a strong and motivated team, ensure the right people are in place to foster positive team spirit and facilitate teamwork across the Safety function Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills/Qualities Required Interpersonal Skills Communication Skills Knowledge of Industry Compliance Motivational skills Stakeholder Management skills Key Performance Indicators Simulator Calibration Accuracy Simulator Performance Feedback Technical Training Teams Collaborate with the Training Head and CMS Head to ensure maintenance activities take place as strategically planned Collaborate with other members of the simulator maintenance team and technical departments to ensure effective communication and knowledge sharing Collaborate with third party vendors and suppliers; assess the quality of vendors, solve any issues pertaining to manufacture defects/recurring defects Educational and Experience Requirements Minimum Education requirements Bachelor/ Diploma degree in Engineering and/or related field experience in an airline operational environment with appropriate DGCA license Desired 6+ years of relevant experience with aviation Simulator Training and Maintenance Extensive and comprehensive knowledge of the airline/ airport operation and aviation industry Prior Experience as Simulator Engineer for Airbus and Boeing Simulators

Job Purpose To assist in the coordination and execution of cargo operations activities across multiple regions, ensuring they adhere to Air Indias standards for safety, efficiency, and customer satisfaction.To support the implementation of operational strategies and processes that enhance the efficiency and effectiveness of regional cargo handling and logistics. Role & responsibilities Operational Coordination Support in planning and coordinating cargo shipments, optimizing routing, capacity allocation, and equipment utilization. Work on improvement of key performance indicators like FAB, Utilizations Documentation and Compliance Assist in preparing and verifying accurate cargo documentation, ensuring compliance with international and domestic regulations. Address any operational discrepancies and ensure adherence to customs requirements. Safety and Security Help maintain strict safety protocols and security regulations, including hazardous materials handling procedures. Monitor and report any safety or security incidents. Customer Service Support Collaborate with customer service representatives to address inquiries, resolve issues, and maintain high customer satisfaction levels. Process Optimization Identify opportunities to optimize cargo operations, implement best practices, and reduce costs, contributing to overall operational improvements Preferred candidate profile 3 years of experience in cargo operations, logistics, or transportation, preferably with some exposure to international cargo handling. 3+ years of experience in the aviation industry, with a focus on cargo operations and customer service.

Job Description Position Title: Senior Associate - Hyderabad Job Code Grade: SA Function: Commercial Location: HYD Reports to: Cargo Sales Hyderabad Role Level: CXO - 5 A. Job Purpose B. Key Accountabilities C. Skills/Qualities Required Strategic Sales Acumen Client Management and Negotiation Team Collaboration and Communication Market and Competitive Analysis Strategic and Analytical Thinking Adaptability and Innovation D. Key Interfaces Internal Interfaces Sales Lead Region / India Direct reporting and strategic guidance to align regional activities with overarching sales goals. Operations Ensure that regional sales strategies are supported by appropriate operational capabilities. Marketing Collaborate on targeted marketing campaigns and promotional activities to support regional sales efforts. External Interfaces Clients and Key Accounts Maintain and enhance relationships with key accounts to ensure ongoing business and satisfaction. Regulatory Bodies Ensure all regional sales activities comply with industry regulations and ethical standards. E. Educational and Experience Requirements Education requirements Bachelor s degree Experience Minimum Desired 8-10 years of experience in a sales or key account management role, with people management experience 5+ years of experience in managing sales and developing client relationships in the aviation

Chief Sim Instructor Location: Nagpur | May 26, 2025 Key Responsibilities - Work with the Chief Instructor in overseeing the day-to-day operations of the simulator training program Develop and implement training programs and curricula in accordance with industry standards, airline and regulatory requirements Closely collaborate sim curriculum for best outcomes during cadet flight training Provide guidance and mentorship to flight instructors, ensuring they maintain high standards of instruction and adhere to company policies during sim instruction Work with Air India and group pilots to build in airline culture in training Manage the instructor standardization process for each flight instructor with CI Support the incorporation of digital tools and processes to improve training, such as using analysis of simulator data Conduct MCC/CRM training as per syllabus and requirements of airline. Support incorporation of VR in training to improve airline readiness Support new initiatives including the adoption of new technologies, processes, training programs etc. Participate in ongoing professional development and training to stay up-to-date with industry standards and regulatory changes Monitor and evaluate the performance of cadet pilots, provide feedback and make recommendations for improvement Min. Education - Bachelor s degree Experience - 8+ years Experience with fixed training devices at FTOs / ATOs / Defense Training Institutes in India 5 year s experience with Airline Operations 4,000+ hours of simulator time Experience with aircrafts similar to Air India FTO Experience with simulators similar to Air India FTO Existing ratings required to perform the duties listed

We are looking for a ServiceNow Architect to join our team and lead the design, development, and implementation of ServiceNow solutions for our ITSM tools. You will be responsible for translating business requirements into technical specifications, creating and maintaining ServiceNow applications and integrations, and ensuring best practices and standards are followed. You will also provide technical guidance and mentorship to other ServiceNow developers and consultants, and collaborate with project managers, business analysts, and stakeholders to deliver high-quality solutions. Role & responsibilities Design, develop, and implement ServiceNow solutions using ServiceNow Studio, Scripting, Workflow, APIs, and other tools. Configure and customize ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Integrate ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Perform system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Lead and participate in design and code reviews, and ensure adherence to coding standards, best practices, and security guidelines. Provide technical leadership and mentorship to other ServiceNow developers and consultants. Communicate effectively with project managers, business analysts, and stakeholders to understand business requirements and provide technical solutions. Document and maintain technical specifications, design documents, user guides, and other project artifacts. Stay updated with the latest ServiceNow features, functionalities, and trends. Preferred candidate profile Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. At least 8 years of experience in ServiceNow development and architecture. ServiceNow Certified Application Developer and ServiceNow Certified System Administrator certifications. ServiceNow Certified Implementation Specialist and ServiceNow Certified Master Architect certifications are preferred. Strong knowledge of ServiceNow platform, architecture, modules, and features. Proficient in ServiceNow Studio, Scripting, Workflow, APIs, and other development tools. Experience in configuring and customizing ServiceNow modules such as ITSM, ITOM, ITBM, HR, CSM, GRC, and others. Experience in integrating ServiceNow with other systems and applications using REST, SOAP, MID Server, and other methods. Experience in system administration, testing, debugging, and troubleshooting of ServiceNow applications and integrations. Excellent communication, presentation, and interpersonal skills. Ability to work independently and as part of a team. Ability to manage multiple projects and prioritize tasks. Ability to learn new technologies and adapt to changing requirements. Perks and benefits

Responsible for efficiently handling and resolving customer grievances and complaints related to our products and services. Working under the guidance of the Specialist-Grievance Resolution- Non-Voice, you will address customer concerns with empathy and professionalism, aiming to achieve prompt and satisfactory resolutions. Respond to customers chat and make outbound calls as appropriate. Manage and resolve customer complaints. Responsible for governing customer email communications to ensure adherence to company policies, regulatory requirements, and service standards. Ensure the quality, compliance, and efficiency of email correspondence, as well as drives continuous improvement in email governance processes. Ensure creation of standard / non-standard responses for various customer service executives for handling all e-mails in line with the companys operational vision and objectives Graduation is must. Knowledge on GDS Tools- Amadeus Experience required- freshers to 2 yrs Should be comfortable with rotational shifts and week offs.

Job Purpose To support the execution of commercial and cargo sales strategies within specified domestic regions, aiming to maximize revenue growth and ensure market competitiveness. To assist in the management of all domestic sales functions, ensuring alignment with Air Indias commercial objectives and operational standards within domestic markets Role & responsibilities Support in Sales Strategy Execution Assist in the development and implementation of comprehensive sales strategies across domestic markets to drive revenue growth. Client Relationship Support Support in building and maintaining strong relationships with key domestic clients and stakeholders, ensuring customer satisfaction and loyalty within the regions.. Performance Monitoring Assistance Help measure and analyze domestic sales performance according to established KPIs, providing regular reports and strategic feedback to enhance sales effectiveness. Market Analysis Support Conduct thorough market research to identify growth opportunities and understand competitor strategies in domestic regions. Administrative and Operational Support Assist with the administrative tasks related to domestic sales, including preparing documentation, handling correspondence, and coordinating meetings. Preferred candidate profile BA/BS degree in Business, Economics, Sales, Marketing, Finance, or other relevant fields. Minimum Desired 2-3 years of sales experience, ideally within the cargo or airline industry, specifically focusing on domestic markets. 3+ years of experience with comprehensive knowledge of domestic cargo sales operations and client management, with proven ability to support complex sales processes and team coordination.

Job Description A. Job Purpose Store Manager is responsible for overseeing the operations of the stores department for trainer aircrafts and fixed training devices. Store Manager is responsible for inventory management, supplier coordination, and maintaining records to ensure no interruption in trainer aircraft and fixed training device operations for the FTO B. Key Accountabilities Develop and implement strategies, policies, and procedures for the efficient operation of the store Implement best practices, develop standard operating procedures (SOPs), and lead process optimization initiatives to enhance store operations Track and analyze key performance indicators (KPIs) related to store operations, such as inventory accuracy, stock turnover, and operational costs Ensure accurate inventory control by monitoring stock levels, implementing inventory management systems, conducting regular stock counts, and managing stock rotation Monitor product assortment and recommend adjustments to spare parts/tools to optimize the operational cost Plan and implement effective store layouts, product placements, and signages for effective inventory management Ensure compliance with aviation regulatory requirements for maintenance, repair, and overhaul (MRO) operations. Collaborate with procurement teams to source aviation spare parts and materials from reliable suppliers, negotiating contracts and ensuring timely delivery Implement quality control measures to verify the airworthiness and integrity of aviation spare parts and materials Establish relationships with vendors, negotiate contracts, monitor vendor performance, and evaluate alternative suppliers to maintain a reliable supply chain Provide guidance and leadership to the team working in the stores, ensuring they have the necessary resources, training, and support to perform their roles effectively. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. C. Skills/Qualities Required Inventory Management Experience Strong Leadership Strategic Planning Analytical skills Safety Commitment Decision-making agility Problem Solving skills Communication skills D. Key Performance Indicators Working Capital & inventory management Down-time due to spares unavailability E. Key Interfaces Internal Stakeholders Collaboration with Aviation Academy, Air India FTO team, Engineering & Procurement team at Air India External Stakeholders Any FTO Partners, Aircraft & engine OEMs, MROs, equipment vendors F. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in engineering/logistics/supply chain management/business administration or any equivalent field Experience - Minimum 5+ years of Experience in inventory management, stores management, quality logistics or any relevant field Holding similar experience in at Airlines/FTOs/Defense Aviation training Organization - Desired 10+ years of Experience in store operations, team management, inventory control, and familiarity with stores management Certifications in Supply Management (CPSM) or Certified Supply Chain Professional (CSCP)

Job Description Gen AI Chatbot Architect Reports To: Technical Program Managers Location: Gurugram - Work from Office As a Generative AI Chatbot Architect , you will play a pivotal role in designing, developing, and implementing advanced conversational AI solutions that enhance customer engagement, drive productivity, and streamline business processes. You will leverage cutting-edge Generative AI technologies , Microsoft Azure services , and modern AI frameworks to deliver scalable, high-performance, and intelligent conversational interfaces. Responsibilities Design and implement AI solutions to deliver seamless and engaging user experiences. Optimize, Develop and test scalable, high-performance chatbot solutions using Microsoft Bot Framework , Generative AI models , and Azure Cognitive Services . Integrate advanced cognitive capabilities (e.g., natural language understanding, sentiment analysis, and intent recognition) into conversational interfaces to solve complex business challenges. Collaborate with cross-functional teams (e.g., product managers, developers) to align solutions with business goals and user needs. Required 8+ years of experience in software development, with a recent focus on conversational AI , chatbot development , and Generative AI solutions . Bachelors/Master s Degree in Computer Science, IT or related field. Proficiency in C# programming and/or programming languages supported by Microsoft Bot Framework. Understanding of Chatbot Architecture, particularly based on the Microsoft Bot Framework. Hands-on experience with Microsoft Azure Cloud services and generate clear and concise technical documents, including architecture diagrams, API documentation, and system workflows. Familiarity with Agile frameworks (e.g., Scrum) and tools like Jira and Confluence. Preferred Qualifications Experience in Python, React JS, Angular. Experience in leveraging other Azure AI services through SDKs and APIs. Experience with integrating third-party AI models into custom solutions. Familiarity with Agentic AI. Knowledge of DevOps practices for CI/CD pipelines and chatbot deployment.

Job Purpose The ATCO is responsible for the smooth radio and airfield operations at Air India s FTO and ensuring high safety standards during operations. This includes managing ATC operations and assisting cadet pilots with theoretical and practical knowledge on civil aviation radio telephony and meteorology. The Air Traffic Control Officer will support the Senior ATCO for collection, compilation and reporting of Data in accordance with the procedures of the Flying Training Organization Key Accountabilities Efficient and smooth functioning of ATC operations, navigational aids and safety services Establish and monitor ATC procedures and SOPs to manage all air traffic at concerned airfield Responsible for complete and correct promulgation of data to DGCA India in accordance with the procedures of approved flying training manual of AI, FTO as per prescribed aircraft rules & regulations. To preserve all data & documents in need to assist the search and rescue during the time of emergencies or missing aircraft. Lead implementation and utilization of all digital systems for ATC operations Ensure safe and efficient conduct of the airport traffic and airfield operations Manage all air traffic operational functions within the FTO Maintain proper documentation of records as per norms & regulations Define and execute watch hours in conjunction with training requirements and ensure compliance of same. Coordinate with airfield operator for required functions - instrument, night flight Proper coordination & liaison with neighboring airfield and Area Control Centre for smooth operation of flying training aircraft movement Obtain daily clearances as per requirement from neighboring airfield & Area Control Centre for compliance of FIC & ADC requirement Assist Flight Safety Team to conduct mock drills and local audits. Ensure periodic debriefing to staff and cadets on ATC management, CARs and other changes Ensure dispatch form of each flight is positively submitted between each flight Obtain & record meteorological information, navigational status from the neighboring airfields for easy guidance of aircraft safety Ensure firefighting facility category and medical tie-up is maintained as per requirement of flying training organization Stay up to date with industry trends and best practices, peer pricing and business development strategies Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. Skills Required for the role. Strong Leadership Decision-making agility Strategic Planning Motivational Communication Skills Safety Commitment Interpersonal skills Detail-oriented Key Performance Indicators Safety incidents due to communication mismanagement Operating efficiency of trainings during commercial traffic Airfield Operational Time achieved basis defined watch hours Key Interfaces Internal Interfaces Internal Stakeholders Collaboration with Aviation Academy, FTO Team at Air India External Interfaces External Stakeholders Airport Operator, Regional ATMs, Cadets, Regulatory Authorities, and other vendors Educational and Experience Requirements Minimum Education requirements Bachelor s degree in physics, mathematics or engineering Experience Minimum Preferable 2+ years of experience as Air Traffic Controller in Defense/AAI/FTO/Civil establishments Aviation background with an RTR license. Dispatchers or personnel with AAI/Air Force/FTO ATC experience of 2+ years. Experience in defining SOPs for air traffic operations. No Accident or Incident in 3/1 years. Location - Amravati, Maharashtra

Job Description Job Purpose The Ground Instructor will be responsible to impart DGCA CPL ground training to cadets as per a curriculum defined for the Air India FTO. The Ground Instructor will be responsible for adhering to the quality norms, providing inputs on exam registration for students, and maintaining training records as per regulatory requirements. Ground Instructors will be expected to use new technological initiatives in trainings. B. Key Accountabilities Develop CPL Ground Training Curriculum and ensure updates reflecting latest operating techniques, instructions and DGCA regulations. Impart these trainings to cadets enrolled in the Air India FTO Assist in monitoring and developing personal qualities and discipline of cadets Monitor each cadets progress and support all cadets in learning Provide reports on each cadet to the instructional heads every week Ensure standardization of all theoretical knowledge instruction for the Air India FTO Ensure compliance to all regulatory requirements for DGCA CPL Ground trainings and examinations (DGCA & WPC) Develop material for classes, periodic cadet evaluation, and maintain records. Ensure maintenance of all training aids, highlight deficiencies in training standards Ensure preparation and regular updates to training documents like coursework, SOPs, etc. Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR. C. Skills Required for the role. Strong Leadership Approachable Strategic Planning Motivational Communication Skills Empathetic Interpersonal skills Able to connect D. Key Performance Indicators Cadet satisfaction with Ground Instruction as part of the course Cadet quality assessment by CGI and flight instructor feedback Time taken per cadet to complete DGCA CPL Theoretical exams E. Key Interfaces Internal Stakeholders Collaboration with FTO team, ATOs, Pilot Training team at the airline External Stakeholders Any FTO Partners, AI Cadets, Regulatory Authorities, Partner schools, courseware developers, any other partners G. Educational and Experience Requirements Minimum Education requirements Bachelor s degree and/or CPL or corresponding defense license Experience Minimum 2+ years instructional experience with an FTO / pilot training / Defence Training Organisation/ Aviation training organization within last 5 years (As per DGCA CAR Section-7 Series D Part-I) Desired 4+ years experience as Ground Instructor or equivalent in ATOs / FTOs globally Experience in training operations/airline operations/management roles with leading airlines. Location - Amravati, Maharashtra

Air India is looking for Ariba Consultant to join our dynamic team and embark on a rewarding career journey. Implement and support SAP Ariba solutions for procurement processes. Gather and analyze business requirements for Ariba implementations. Configure and customize Ariba modules to meet business needs. Conduct testing and validation of Ariba solutions. Provide training and support to end - users for effective use of Ariba.

Air India is looking for Adobe Analytics Developer to join our dynamic team and embark on a rewarding career journey. Configuration : Set up Adobe Analytics accounts, configurations, and tracking parameters to capture relevant data accurately. Data Collection : Ensure that data is collected from websites, mobile apps, and marketing campaigns using Adobe Analytics tracking code and tags. Data Analysis : Analyze data collected by Adobe Analytics to identify trends, patterns, and user behavior on digital properties. Report Generation : Create and customize reports and dashboards using Adobe Analytics tools to visualize and communicate data - driven insights. User Segmentation : Define and implement user segments to better understand and target specific audience groups. Conversion Rate Optimization : Identify opportunities to improve website or app performance and conversion rates based on data analysis. A/B Testing : Plan and conduct A/B tests and multivariate tests to optimize user experiences and marketing campaigns. Data Integration : Integrate Adobe Analytics with other Adobe Marketing Cloud solutions, customer relationship management (CRM) systems, or third - party data sources. Tag Management : Use Adobe Dynamic Tag Management or other tag management systems to maintain and deploy tracking tags efficiently. Data Quality Assurance : Ensure data accuracy and consistency through regular audits and data validation. Training and Support : Provide training to team members and stakeholders on how to use Adobe Analytics effectively. Stay Informed : Keep up with the latest Adobe Analytics features and updates and how they can be applied to improve analytics processes. Skills and Qualifications : Adobe Analytics Proficiency : Advanced knowledge of Adobe Analytics features, components, and capabilities. Data Analysis : Strong analytical skills, including data interpretation and the ability to draw actionable insights from data. Technical Skills : Familiarity with HTML, JavaScript, and web technologies to configure and troubleshoot tracking implementations. Marketing Knowledge : Understanding of online marketing concepts, digital advertising, and customer journey analysis.

Role & responsibilities & Preferred candidate profile Expertise in design, build, testing, and troubleshooting integrations built using SAP Cloud (BTP) Integration services. Work experience on developing CPI flows to integrate with SAP ECC, S/4HANA, SuccessFactors, Ariba and non-SAP applications. Knowledge of security/authentication configurations in BTP Cockpit, Cloud Integration, API Management. Configuring and managing SAP Cloud Connector. Expertise in Message mapping, Groovy scripts, XSLT. Expertise in developing integrations using various adapters like SFSF, ODATA, SFTP, IDOC, SOAP, HTTP, Process Direct, Mail, AMQP etc. Expertise in defining policies and configuration in API Management for securing & managing Enterprise APIs. Should have experience in handling different data conversions like JSON to XML, CSV to XML, etc. Should know about handling security artifacts, encryption, and decryption mechanisms. Hands-on experience in migrating interfaces from PO to CPI. Enabling Monitoring and alerting solution for Integration services. Handling Operational activities like certificate renewal, change deployment, issue resolution etc. Lead the User Acceptance Testing and complete issue resolution. Deliver work assignments within agreed timelines. Team player, good communication skills. Perks and benefits

Job Description A. Job Purpose Lead the development and execution of global cargo sales initiatives, strengthening long-term strategic partnerships with freight forwarders and key industry stakeholders. Design and implement customer-centric sales and product strategies to maximize revenue opportunities, expand market reach, and enhance profitability. Establish and execute network growth plans, ensuring continuous expansion of cargo capacity across international markets. B. Key Accountabilities Strategic Relationship Management: Act as the central liaison between global Cargo-Commercial, Sales, and Operations teams, facilitating seamless account management and fostering high-value partnerships. Cross-functional Collaboration: Engage with sales, GSSAs, operations, capacity, pricing, and digital teams to enhance service delivery and commercial efficiency across the network. Market Expansion Account Growth: Strengthen Air India Cargo s presence in key international markets by driving account expansion and cultivating new business relationships. Data-driven Strategy Implementation: Analyze industry trends, business insights, and market data to shape sales, product, and operational strategies that improve revenue performance and customer experience. Performance Optimization: Monitor customer expectations and market dynamics to proactively identify gaps, implementing strategic initiatives to enhance cargo service offerings and financial outcomes. C. Skills / Qualities Required Proven ability to engage with senior executives and industry stakeholders at a strategic level Extensive experience in air cargo sales and commercial operations, with multi-functional expertise as a significant advantage. Strong analytical skills in data mining, market analysis, and forecasting to drive business decisions. Demonstrated success in leading complex projects and cross-functional initiatives with measurable outcomes. D. Key Interfaces Internal Interfaces Regional Cargo Managers Co-create customer journeys and support on closing the expectation gaps Cross functional leaders and teams Collaborate to align and / or build our offerings with customer expectations - Commercial, Product, Operations, Compliance External Interfaces Customer s leadership team and key influencers Make Air India Cargo the preferred partner for the freight forwarders across geographies GSSAs Engage with sales partners to execute sales strategies and enhance Air India s cargo offerings D. Educational and Experience Requirements Minimum Education requirements Bachelor s degree in Management: Operations Management or Services Marketing Experience Minimum Desired 12+ years of experience in a International Sales / Account management / Commercial Operations, within the cargo or airline industry 15+ years of experience in air cargo account management / business development and preferably a stint in building programs in operations / customer service

Job Description Job Purpose To maximize revenue and optimize operational efficiency in alignment with Air Indias strategic objectives. To lead the development and implementation of innovative revenue management strategies that respond to market demands, competitor actions, and customer needs, ensuring the profitability and growth of cargo operations Key Accountabilities Route Planning & Strategy Development Develop & execute comprehensive cargo revenue management strategies to maximize revenue. Continuously analyze market conditions, competitor activities, and customer requirements to adapt and optimize routes. Performance Monitoring and Optimization Ensure Cargo revenue management strategies are implemented by the team; Inventory controls, coordination with stakeholders for optimum mix between allotment capacity and free-sales capacity & inputs on long term optimization strategies, overbooking levels, decide on risk levels based on no-show trends. Overlooking evolution of Hurdle Rate/ Entry Conditions on demand. Monitor the business and commercial impact of these strategies through reports, analysis and feedback from the Cargo Capacity Supervisor and instruct Team on changes in strategies based on real time to maximum contributions. Utilize key performance indicators (KPIs) such as load factors, revenue yields, and on-time performance to monitor route performance. Regularly assess routes to implement improvements & adjust strategies to enhance profitability. Regularly evaluate the department or teams objectives, plans, procedures and practices, and makes appropriate changes if needed Collaboration and Coordination Work closely with the Network Planning team to ensure alignment between cargo and passenger flight schedules, optimizing network connectivity and operational requirements. Stakeholder Management Manage, develop, train, and motivate a team of Cargo Capacity Supervisor and Cargo Capacity Controller Ensure the team follows a network-based approach to optimize the network margin Ensure team follows a consistent approach to monitor economic performance of flights. Detailed analysis of flow and flight trends and identify improvement opportunities. Organize performance review platforms with relevant stakeholders to discuss performance of routes and highlight constraints. Set up constructive plans to mitigate constraints Engage with sales and operations, to facilitate operations, resolve issues, and negotiate contracts while ensuring compliance with all relevant regulations. Project Management Participate in initiation, implementation, and execution of projects as a subject matter expert, reporting to Head - Pricing and Revenue Mgmt Skills Required for the role Analytical Proficiency Analysis & reporting Proficiency in using Cargo RM software Strong Interpersonal Skills Strong Understanding of Cargo Industry Stakeholder Management Key Interfaces Internal Interfaces Head - Pricing & Revenue Mgmt Directly report to and coordinate closely on aligning cargo route strategies with pricing models and revenue management goals. Regular strategic consultations to adjust route planning in response to pricing trends and revenue data. Network planning Commercial Operations Complete JD

Adobe Campaign Tech Lead RESPONSIBILITIES: Design and implement complex multi-wave, multi-channel communications using tool Adobe Campaign, with coding for versioning (dynamic in email and mobile push), offers and personalization and Email Deployment. Provide and be knowledgeable in best practices in campaign development to optimize efficiency and quality of deliverables; implement and support automation triggered, recurring and adhoc communications Build and execute test and measure campaign strategies that will drive desired customer behaviour Lead campaign and program requirement discussions to gain added insights from the customer data needed to drive strategies, such as understanding of offer responsiveness, content relevancy and communications channel engagement Document and communicate campaign strategy and work with campaign execution team and project manager to establish timeline and schedules for implementation and measurement SKILLS: Integrated marketing experience in social media planning, channels, and engagement. Experience in delivering digital campaigns for products and/or services. Experience in running email/WhatsApp/ Mobile App/ SMS marketing campaigns. Solid understanding of web metrics, digital analytics, with the ability to generate, analyse and interpret data. In-depth knowledge and understanding of existing and emerging social media platforms (LinkedIn, Facebook, Twitter, YouTube, etc.), their respective participants, and how each platform can be deployed and cross-leveraged in different scenarios. Ability to provide digital marketing expertise to multiple projects simultaneously with attention to detail and quality, and meet deadlines Expertise in Digital Marketing tools such as Google Analytics, Adobe Analytics, Adobe Target etc. Good to have: Airline/Aviation Industry experience Passion for learning new technology Excellent Communication Skills QUALIFICATIONS: Bachelors/ masters degree from an accredited institution 8+ years of experience in campaign management and implementation. Technical understanding of MarTech tools and technology