AI/ML Engineer - R/Python

Key Responsibilities

• Design, develop, and deploy AI agents that improve customer service interactions and deliver enhanced user experiences.
• Collaborate with cross-functional teams to define, design, and implement innovative AI solutions tailored for customer care.
• Analyze and interpret complex datasets to train AI models, ensuring high accuracy and effectiveness in predictive capabilities.
• Continuously enhance machine learning algorithms and models based on user feedback and performance metrics.
• Stay up to date with the latest advancements in AI and ML technologies to ensure R Systems remains a leader in customer care solutions.
• Document and present technical findings to stakeholders and provide training to team members on AI agent functionalities.
  

Required Skills And Qualifications

• Bachelor's or Master's degree in Computer Science, Data Science, AI/ML, or a related field.
• 7-9 years of experience in AI agent development or related roles, with a strong focus on customer care applications.
• Proficiency in programming languages such as Python, Java, or R, and familiarity with machine learning frameworks (e.g., TensorFlow, PyTorch, scikit-learn).
• Strong understanding of natural language processing (NLP) and deep learning concepts.
• Experience with cloud platforms (AWS, Azure, or Google Cloud) for deploying AI solutions.
• Excellent problem-solving skills and the ability to work in a fast-paced, collaborative environment.
• Strong communication skills, with the ability to communicate complex technical concepts to non-technical stakeholders.
• What We Offer:-
• An opportunity to work with a talented team on cutting-edge AI/ML projects.
• A dynamic work environment that encourages innovation and professional growth.
• Competitive salary and benefits package.
• Opportunities for continuous learning and development.