The AI Operator is a process-driven professional responsible for embedding artificial intelligence (AI) into daily operations across departments. This role is essential to ensuring that AI tools and systems are efficiently adopted, integrated seamlessly into workflows, and deliver measurable business value.

As the bridge between strategic AI initiatives and daily operations, you ll be hands-on in deploying, monitoring, and optimising AI-enabled processes that enhance productivity, creativity, and scale. You will work cross-functionally to support departments in transforming manual or inefficient tasks into AI-enhanced, streamlined operations.

Organisational Unit Function

AI Workflow Design Integration

Design and document standard operating procedures (SOPs) for AI use across departments such as marketing, customer service, sales ops, and administration.
Build end-to-end automation workflows using AI and no-code tools (e.g., Zapier, Make, Apify).

Adoption Change Management

Lead onboarding and training sessions to ensure staff understand how to use AI tools effectively and responsibly.
Create learning content, guides, and walkthroughs to support adoption.

Process Optimization

Identify inefficiencies in current workflows and propose AI-enhanced solutions to improve performance and reduce manual effort.
Analyze team processes and proactively recommend automation or augmentation solutions.

Tool Evaluation Implementation

Evaluate and recommend AI tools tailored to team needs.
Test, validate, and manage tool rollouts to ensure alignment with operations and goals.

Monitoring Reporting

Track AI usage, adoption rates, and business impact.
Prepare regular reports on KPIs such as time saved, productivity boosts, and process improvements.

Ethics Guardrails

Work with leadership to create and enforce AI usage policies that maintain ethical standards and transparency.
Ensure responsible use of data and tools in line with company policies.

Cross-functional Support

Collaborate with sales, HR, marketing, and support teams to solve business challenges using AI.
Serve as a point of contact for AI integration needs across departments.

Demonstrated experience in operations, process design, or digital transformation.
Hands-on with AI tools: ChatGPT, Claude, Notion AI, Midjourney, Zapier, Make, Apify, etc.
Skilled in creating clear SOPs and instructional documentation.
Familiarity with project/workflow management tools (e.g., ClickUp, Asana, Trello).
Basic understanding of prompt engineering and AI APIs.
Strong communication and facilitation skills to train cross-functional teams.

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AI Operator