AI Engineer

About the role

As an AI Engineer, you will be responsible for building and optimizing AI-first solutions that power BotPenguin’s conversational and Agentic capabilities. You will work on LLM integrations, NLP pipelines, and machine learning models, while collaborating with cross-functional teams to deliver intelligent experiences at scale.

This is a high-impact role that combines engineering, research, and deployment skills to solve real-world problems using artificial intelligence.

What you need for this role

• Education: Bachelor's or Master’s degree in Computer Science, Artificial Intelligence, Machine Learning, or a related discipline.
• Experience: 3+ years of experience working in AI/ML or related software engineering roles.
• Technical Skills:
• Strong proficiency in Python and libraries such as scikit-learn, PyTorch, TensorFlow, Transformers (Hugging Face).
• Hands-on experience with LLMs (OpenAI, Claude, LLaMA) and building AI agents using API integrations.
• Experience working with NLP tasks (intent classification, text generation, embeddings, summarization).
• Familiarity with Vector Databases like Pinecone, FAISS, Elastic Vector DB.
• Understanding of Prompt Engineering, RAG (Retrieval-Augmented Generation), and embedding generation.
• Proficiency in building and deploying ML models via Docker/Kubernetes or cloud services like AWS/GCP.
• Experience with version control systems (GitLab/GitHub) and working in Agile teams.
• Soft Skills:
• Strong analytical thinking and problem-solving capabilities.
• Passion for research, innovation, and applying AI to real-world use-cases.
• Excellent communication skills and the ability to collaborate across departments.
• Attention to detail with a focus on model accuracy, explainability, and performance.

What you will be doing

• Design, build, and optimize AI-powered chatbot features and virtual agents using state-of-the-art models.
• Collaborate with the Product, Backend, and UI teams to integrate intelligent workflows into the BotPenguin platform.
• Build, evaluate, and fine-tune language models and NLP components tailored to user use-cases.
• Implement context-aware chat solutions using embeddings, vector stores, and retrieval mechanisms.
• Create internal tools for prompt testing, versioning, and debugging AI responses.
• Monitor model performance metrics such as latency, hallucination rate, and user satisfaction.
• Explore research papers, open-source innovations, and contribute to rapid experimentation.
• Write clean, modular, and testable code along with clear documentation for future scalability.
• Any other development related tasks as required for BotPenguin.
• Guiding, reviewing the code written by junior members in the team.

Top reasons to work with us

• Be part of a cutting-edge AI startup driving innovation in chatbot automation.
• Work with a passionate and talented team that values knowledge-sharing and problem-solving.
• Growth-oriented environment with ample learning opportunities.
• Exposure to top-tier global clients and projects with real-world impact.
• Flexible work hours and an emphasis on work-life balance.
• A culture that fosters creativity, ownership, and collaboration.

Job Type: Full-time

Pay: ₹400,000.00 - ₹900,000.00 per year

Benefits:

• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Experience:

• AI/ML: 3 years (Required)

Work Location: In person