AI Deployment Specialist

About Our Client:

Location: Noida

Qualification: Bachelors in Engineering or relevant field

About the role:

Responsibilities:

• Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics.
• Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting.
• Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets.
• Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs.
• Guide customers through UAT, collect feedback, and secure go-live approval.
• Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance.
• Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue.
• Surface product gaps and influence the roadmap with data-backed insights.
• Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner.
• “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers.
• Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents.
• Coordinate with finance teams for billing initiatives.
• Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.

Requirements:

• 3+ years in customer-facing implementation of conversational AI (voice or chat).
• Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks).
• Comfort with basic web tech and APIs, enough to collaborate effectively with engineers.
• Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates.
• Executive-level communication skills; able to translate technical details into business impact.
• Mindset of continuous improvement—you treat go-live as Day 1, not done.