1073 Aht Jobs - Page 43

Job Title: Quality Team Lead International Voice – Bangalore Exp: 5+ Yrs Exp CTC: 6.5 LPA NP: 0 – 30 Days Location: Electronic City, Bangalore Job Code: GO/JC/138/2025 Key Words: “Quality Assurance”, “Quality Analysis”, “Call Audit”, “Call calibration”, “Voice Audit”, CSAT, FCR, AHT, “QA scores”, “Calibration”, “7QC tool”, Job Summary: We are looking for a dedicated and experienced Team Leader – Voice Quality to oversee and ensure the delivery of top-notch voice interactions within our customer service team. The ideal candidate will have a strong background in voice process quality management, with at least 5 years of relevant experience. This role does not require healthcare domain expertis...

Key Responsibilities: -- Required Sales Team Leader -- Lead a team of Tamil , Telegu , English , kannada, Marathi , Bangali & Malayalam -speaking customer service agents. -- Monitor and manage daily team performance metrics (AHT, CSAT, FCR, etc.). -- Handle escalated customer issues and ensure timely resolution. -- Provide regular coaching, feedback, and performance reviews. -- Prepare daily/weekly/monthly performance reports. -- Conduct team meetings and briefings to update on process changes and targets. -- Ensure team adherence to quality standards, processes, and compliance guidelines. -- Coordinate with internal departments for smooth workflow and escalations. -- Identify training needs...

Role & responsibilities Interacting with customer for resolving Billing issues International chat process US shift Preferred candidate profile Shud be Good in com skills Minimum 12th PASS . HSC shud be ok working in night shifts Shud have at least 1 year experience in international chat. Call /whatsapp on 8381998035 Harshita EMAIL : HR001130587@TECHMAHINDRA.COM PERKS :FLOOR INCENTIVES , Two WAY CAB , LOYALTY BONUS is applicable

Warm Greetings from Rivera Manpower Services! We are hiring for a Team Leader with International BPO Voice Experience for a leading MNC! Location: Bangalore Shift: US Shift (Night Shift) Joiners: Immediate or up to 30-day notice period Experience: Minimum 6 years of total experience in international BPO voice process Minimum 2+ years of experience as a Team Leader (on paper) Should have managed a team of 25- 30 agents Call or WhatsApp Now to Book Your Interview: 7829336034 / 7829336202 /9986267393 (Timings: 10 AM 6 PM | Monday to Friday) Title: Team Lead Subtitling Coordination Reports to: Assistant Manager, Subtitling Coordination About the Company As the worlds leading multidisciplinary se...

Hiring: International Voice Process (Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC: Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424

Job description_Team Leader - Operations_Chennai Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate Good communication Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only Immediate joiner. Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encouraging team environment. Interested Candidate please share CV on Pavatharanip1@hexaware.com call or what's app on 7305044617 Regards, Pavatharani

Team Management:Supervise and mentor a team of customer service/financial advisors, ensuring high engagement and performance. Process Oversight:Monitor day-to-day operations of the BFSI process, ensuring adherence to SLAs, compliance call 7697428237 Required Candidate profile Prior exp in healthcare in Claims process Or Any International BPO Exp. Experience: Minimum 3 years in a BPO Healthcare process, with at least 1 year as a Team Lead.

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Role & responsibilities Resolve International customer queries Over Chat. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and Chat handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Preferred candidate profile Proven customer support experience or experience as a Client Service Representati...

Key Responsibilities: Lead and manage a team of 10–15 associate Drive daily performance, productivity, and KPI Track performance metrics such as AHT, CSAT, SLA Ensure quality and compliance in process delivery Ensure customer satisfaction Required Candidate profile 2 Years Exp as TL (Mandatory) 5 days a week with 24x7 rotational shifts perks & benefits- 2 way cab meal facility available

Hiring: International Voice Process Customer Support (International BPO) Location: Gurugram & Jaipur (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 6months' experience in Voice - Customer Support Freshers with excellent communication skills can also apply Salary: Up to 30k CTC Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure Contact for Further Details: Zainab: 9251...

Hiring: International Voice Process (Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational Shifts (24x7) Working Days: 5 Days a Week (2 Rotational Offs) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives Apply soon....

Hiring: Customer Support Voice Process (Work from Home) Job Type: Contractual Role (3 Months) Work Mode: Work from Home Base Location: Hyderabad Shifts: Rotational Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 1 Year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation : CTC: 23,000 per month Take Home: Approx. 19,000 CONTACT Kanak: 9636295317

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goa...

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Must have 1 year experience as an operations AM Graduation is mandate Need excellent communication in English Must be aware about shrinkage, attrition, AHT Should have handled a team of 60+ people E-Commerce exp will add advantage Connect 7697428237 Required Candidate profile 7 years of overall BPO experience. 1 year on paper exp as a AM-OPS. E-Commerce exp will add advantage.

Hello Folks! Greetings of the Day! Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into Inbound process. Location - Kolkata Budget -5 lpa Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and development o...

Hello Folks! Greetings of the Day! Inviting application for One of the Multinational BPO. The ideal candidate will have a minimum of 3 years of overall experience in the BPO industry, with at least 1 year of experience as a Team Leader into outbound sales process. Location - LUCKNOW Budget -4 lpa Responsibilities: Lead, coach, and motivate a team of BPO professionals to achieve operational goals and deliver exceptional customer service. Monitor team performance, track key performance indicators (KPIs), and ensure individual and team targets are met or exceeded. Conduct regular team meetings to communicate targets, performance feedback, and process updates. Provide ongoing training and develo...

Requirements of Team Lead for E- Commerce Voice Process. Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Job Title: International Chat Process Executive Location: Kolkata Job Type: Full-Time Shift: Rotational / Night Shifts Experience: 0-3 years Salary: Freshers: Up to 2.60 LPA Experienced: Up to 3.30 LPA Joining: Immediate joiners preferred Job Description: We are hiring for International Chat Support (Non-Voice) . You will chat with global customers to solve queries and provide information. Strong written English and good typing speed are required. Requirements: Good written English Typing speed: 3040 WPM 12th pass / UG / Graduate Willing to work night & rotational shifts Freshers & experienced both can apply Immediate joiners preferred Perks: Fixed salary + incentives Paid training / PF / Me...

Role & responsibilities Manage Day-To-Day Activities Of The Team And Ensure Compliance To Procedures And Policy Guidelines Encourage And Motivate Team To Meet Organizational Goals Develop Team Skill Sets And Manage Personal Development Goals For The Team Proactively Updates On New Procedure Responsible For Staff Retention Within The Team Presents Detailed Information And Responds To Questions From Managers, Clients And Customers Responsible For Maintaining Discipline / Absenteeism Of Team On The Floor Responsible For Feedback And Coaching Good MS Office Knowledge Work Closely With The Teams To Achieve Qualitative Targets Specified By The Client Will Be Responsible For Hourly & Daily Performa...