1073 Aht Jobs - Page 42

Prefer experience in International Voice Process Should be working as an Sr. OM on papers for international process Well verse with operational matrix Excellent communication skills flexible working with rotational (US) shift

Details: 1 year of experience required as TL on papers. Day shifts 6 days working. Location- Electronic city. Experience in inbound and outbound is preferred.

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Must have Min 1+yrs exp as a Team Leader from International Voice Process BPO. Should be Team Leader on papers from International Voice process. Must know KPI's CSAT/NPS/AHT US Shifts Fluent English Call 8447780697 send CV monu@creativeindians.com

Key Responsibilities: - Support the Sales Manager in planning and executing BPO sales strategies targeting Malayalam-speaking regions. - Manage a team of sales representatives handling calls in Malayalam. - Monitor and improve the teams sales performance, including setting targets, reviewing KPIs, and coaching. - Handle escalations from Malayalam-speaking clients and resolve issues promptly and professionally. - Assist in onboarding new clients and ensuring client satisfaction across all touchpoints. Generate and analyze reports related to sales performance, conversion rates, and customer feedback. - Coordinate with operations, training, and quality teams to ensure smooth process delivery. H...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER Call Whatsapp ONLY IF HAVING BANKING PROCESS EXP -AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Role & responsibilities 1. Handling inbound calls from residential customers to assit with troubleshooting home internet, tv & home phone. 2. Assist customer in positive and friendly manner. 3. Abide compliance guideline over call 4. Acheived assign targets Preferred candidate profile Min. 6 months international voice experience Immediate Joiners Preferably in Delhi/NCR Interested candidates mail cv at - Karan.sehgal1@techmahindra.com Reach at - +91 9354359873

Position : Assistant Manager Operations (German Language Expert) Department : Operations (International Process German Language) - Minimum (B2,C1) Location : Gurgaon (Work from Office) About IGT Solutions IGT Solutions Pvt. Ltd. is a leading provider of IT and BPM services, specializing in the Travel, Transportation, and Hospitality industries. With 15 global delivery centers and over 10,000 professionals, we deliver a wide array of services including Application Development, Contact Center Solutions, Analytics, and Quality Assurance. Our clientele includes world-renowned airlines, OTAs, cruise lines, hotel chains, and railway operators. IGT is committed to building a diverse, inclusive, and...

Total 5yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR..apply those wo can relocate in Kolkata Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

Roles and Responsibilities Conduct regular performance reviews, provide feedback, and coach agents to improve their skills and productivity. Develop and implement strategies to reduce shrinkage, attrition, AHT, CSAT, and meet SLAs/KRAs. Collaborate with other teams to resolve issues related to agent training, process improvements, or system glitches. Analyze data reports to identify trends and areas for improvement in the contact center operations. Desired Candidate Profile Overall 3 years of experience 1 Year as Team Lead in BPO/Call Centre industry. Strong understanding of KPIs such as Shrinkage, Attrition, AHT, CSAT, SLA & KRA metrics. Excellent communication skills with ability to lead b...

Leading BPO in Kolkata Hiring Operations Manager- International Voice Process Must be working as a Manager or Tenured Deputy Manager in BPO in International Voice Process Handled Team Span of 80+ including Team Leader, Assistant Manager Good in Operations Matrices like SLA, CSAT, Attrition, Shrinkage, NPS CTC UPTO 18LPA Candidate willing to relocate can also Apply Looking for Diversity Candidates Immediate joiners/ 1Month notice Key Roles and Responsibilities Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for ...

Greeting from Teleperformance...! Looking for immediate joiner Candidate must have experience in voice process, inbound, customer service, knowledge in BPO and working as a Team Leader/ Lead in Operations department on papers for minimum 1 year, preferably. Should have Hands-on experience in Team management and KPI's like AHT, Shrinkage, Attrition, Occupancy, Rostering, NPS/Csat and Dsat calculations. Excellent communication skills in English. Minimum 2 years' experience in Voice process Salary up to 4.5 LPA 6 days working Contact - 9449900627, yamanurappa.kuri@teleperformancedbs.com

Roles and Responsibilities Manage sales team performance, ensuring target achievement through effective planning, execution, and review. Conduct regular sales reviews to identify areas of improvement and implement strategies for shrinkage control and attrition reduction. Develop and maintain strong relationships with customers to drive revenue generation and customer satisfaction. Analyze sales data using AHT, SLA, and other metrics to optimize processes and improve overall performance. Collaborate with cross-functional teams to resolve issues related to sales process, product knowledge, or market trends. Neelam - 9594690866 Neelam.Shahu@teleperformancedibs.com

Total 4 yrs out of this 1yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Bangalore Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Must Knows-English and Hindi Perks and benefits PF & ESIC plus Good Leave policy

Warm Greetings from Dhaninfo! We are hiring for a Team Leader with International BPO Voice Experience. Location: Pune Shift: US Shift (Night Shift) Looking for immediate joiners Experience: 3+ years (including 2+ years in a Lead role) As a Team Lead you will be responsible for driving team performance, fostering a positive work environment, and ensuring that team objectives are met effectively and efficiently. Key Responsibilities: 1. Create an inspiring team environment with an open communication culture. 2. Lead, mentor, and motivate a team of operations staff, ensuring adherence to company policies, procedures, and best practices. 3. Provide training, guidance, and development opportuniti...

Operations Manager Exp- 10+ Years ( 5+ Yrs as DM/ Mgr/Ops Mgr on paper) Loc- Ggn Pkg- Upto 22 LPA Skills-CS Operations, Ppl Mgt, International Voice Process etc Aparupa 9311697179 Aparupa.imaginators@gmail.com

Greetings from People Staffing Solution. We are hiring for US Telecom Customer Service + Upselling Process Inbound and Outbound Calls Work Location - Gurgaon, Sector 21 Must have Excellent Communication Skills. Education - Graduates or Undergrads. Experience - 1 Year of experience in International Voice Process. Must be okay with US shifts 5 days Work from office Salary - Upto 8.4LPA Max CTC Both Side Cab Must Be in Delhi/NCR for Walkin Interview. Immediate Joiners Get In touch for more details Share your Cv to Paras - 7827002178

Roles and Responsibilities Oversee rostering process to optimize resource allocation and minimize shrinkage. Conduct KPI monitoring and CSAT analysis to identify areas for improvement. Manage team performance, ensuring targets are met within SLA guidelines. Ensure timely completion of tasks by setting deadlines and tracking progress against them. Develop strategies to reduce attrition rates through effective team handling practices. Desired Candidate Profile Minimum 3 years of experience in BPO/Call Centre In which 1.5 years of experience as a Team leader with a focus on customer service. Strong understanding of KPIs such as AHT, KRA, TAT, and CSAT. Excellent leadership skills with ability t...

Rotational Work shift Min. 3 years experience into the same Only male candidate Knowledge of customer service quality metrics Certification in training Experience in a BPO/KPO or customer support environment is highly desirable.

Job description Opening_Team Leader - Operations (Domestic E-Commerce Inbound) _Nagpur Only Immediate joiner 5 days working with 24/7 rotational shift. Looking a candidate with overall Minimum 4-8 years of experience in those as a TL for voice Process should at least 1 to 2 year on paper. Voice Experience -Mandate E-Commerce Domain Experience - Added advantage. Good communication Budget - INR 4L Should know KPI/KRA/Attrition/Shrinkage/Occupancy/CSAT/DSAT/SLA/AHT. Graduation - Mandate Only immediate joiner. Inbound Should have prior experience of handling voice process Responsible for meeting the SLA targets Excellent real time management skills Ensure schedule adherence and create an encoura...

Customer Service -Voice UG/Grad with min 06 month exp in Int Voice CTC- upto 6 LPA + Variables WFO-5 days working Night shifts Location- Pune Both side cab facilities Immediate Joiner

Hiring: Customer Support Voice Process (Work from Home) Job Type: Permanent Work From Home Work Mode: Work from Home Base Location: Bangalore/Hyderabad Shifts: Rotational Shifts Working Days: 6 Days a Week | 1 Rotational Off Joiners: Immediate Joiners Only Eligibility Criteria: Freshers or Minimum 1 Year of experience in Customer Support Voice Process Must be fluent in Hindi and English (both mandatory) Should be a graduate Mandatory Requirements: Personal laptop/desktop Stable Wi-Fi connection Proper power backup at home for uninterrupted work Compensation : CTC: 23,000 per month

Hiring: International Voice Process (US Healthcare Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Shifts W Working Days: 5 Days a Week (Sat & Sun Fixed off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424

Roles and Responsibilities Manage a team of customer service representatives to achieve targets such as AHT, Attrition, CSAT, Shrinkage, and other key performance indicators (KPIs). Develop and implement strategies to improve team productivity, efficiency, and overall performance. Conduct regular coaching sessions with team members to address areas of improvement and provide feedback on their progress. Collaborate with other departments to resolve complex issues affecting the team's ability to meet KPIs. Customer Service background required Minimum 1 year on paper Team leader experience required Day shift Domestic process background can be considered Open to work in day rotational shift / 6 ...

MIN 3YR EXP, 1 yr AS BPO QA ON paper exp In International Customer Support Voice Process Audits calls ,audit reports, Call Calibration IMMEDIATE JOINER MUST BANKING PROCESS EXP -Call Whatsapp AMIT 8851792136, Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy