1073 Aht Jobs - Page 41

Hiring-Int Voice Process - Customer Support Location: Pune / Bangalore Graduate (Mandatory) (US Shifts) WFO Exp: Min1 Year in Int. Voice Support Must have- Excellent communication|Prior experience in int voice process Contact: Kritika 9784269728 Perks and benefits both way cab + incentives + allowances

eClerx is looking to hire an experienced professional with 4-9 years of experience. As part of the Voice process team, your role will specifically focus on troubleshooting related processes. The ideal candidate will serve customers by planning and implementing strategies and operations; improving systems and processes; managing the team. The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and ...

Requirements of Team Leader Exp.in E- Commerce inbound/email process / Voice Process . Must be aware of shrinkage, attrition, AHT, NPS, CSAT Must have fair understanding of presenting MBR, QBR and WBR Must be from BPO industry. HR Deeksha 7697428237 Required Candidate profile Must have 1 years+ on paper experience in Same Designation Mandate 4 Years of Overall exp in BPO Graduation is mandate Need excellent communication in English Should have handled a team of 15+ people

Role: US Voice Process Customer Support (Telecom) Location: Pune (Work from Office) CTC: Up to 4.92 to 5.4 LPA Shift: US Shifts (24*7) Working Days: 5 days working | 2 days off Notice Period: Immediate Joiners Only About the Role: We are hiring Customer Support Executives (International Voice) for a leading MNC for Customer Support process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Telecom provider. Eligibility : Experience: Minimum 6 months in Voice Process (B2C / B2B) Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling / Customer Support Inbound Calls Managemen...

Role: Sales & Customer Support Executive (Voice Process) Job Location: Bangalore Work Mode: Work From Office (WFO) Shift: Day Shifts Working Days: 6 Days (1 Day Rotational Off) Requirements : Minimum 6 months' experience in Sales or Customer Service (Voice Process) Freshers can also apply Fluency in English and Hindi is mandatory Excellent communication and interpersonal skills Immediate joiners preferred Only Graduates Compensation : CTC: 30k per month Incentives (performance-based) Contact: Kanak- 9251688429

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Sanjana- 9251688426

Role: International Voice Process (US Customer Support) Location: Bangalore (Work from Office) Shift Timings: US Rotational shifts Working Days: 5 Days a Week (2 Days Rotational Off) Transport: 2-Way Cab Facility Joiners: Only Immediate Joiners will be considered Eligibility Criteria: Freshers or Minimum 1 year of experience in Voice - Customer Support Freshers with excellent communication skills can also apply Undergraduates can apply Key Skills Required: Customer Handling and Inbound Call Management Understanding of CSAT, AHT, and BPO Metrics Excellent verbal communication in English Ability to deliver results under pressure CTC : Up to 30k Plus Incentives CONTACT: Chanchal- 9251688424

Manage teams and ensure quality and productivity targets are met Motivate team members and control attrition. Identify and / or drive process improvement initiatives. Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame. Handle escalations. Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors. Ensure compliance with internal policies and procedures, external regulations and information security standards. Ensure that all agents in their process know their goals and how they are linked to the O...

Job description : Role - Customer support representative Hyderabad Hiring Requirements: Excellent Communication in English. Minimum 8 months to 12 Months of Experience is required in International Voice ( Inbound Calling only ) on Paper. Candidates must comfortably working in night Shifts and Work from Office. Candidates should be ready to join immediately. Working:- 5 Days ( Rotational Week off)Both way Cab Facility20K loyalty bonus*NO FRESHERS ALLOWED**NO AR CALLERS/HEALTHCARE EXPERIENCE *Interview Rounds: HR Screening Operation Round Versant (60%) If your Interested please drop your resume to 7093360271 (Whatsapp)

Total 5yrs out of this 2yr TL exp ON PAPER, max CTC 5LPA Inbound Customer Support Voice Process DOMESTIC SLA, AHT, Attrition, Shrinkage, CSAT, Quality Immediate Joiner Graduate Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile Work From Office-Kolkata only not for Delhi/NCR..apply those wo can relocate in Kolkata Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Perks and benefits PF & ESIC plus Good Leave policy

BPO International Banking Support Voice process,1 year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Assistant Manager Operation Dom CS Voice Process Min 6 Yrs exp, 2yrs AM on paper SLA, AHT, Attrition, Shrinkage,CSAT GRADUATE Work from Office-Bangalore Must know-Englih and Hindi Required Candidate profile Work from Office-Bangalore only Call/WhatsApp cv to Neha 8287267407 Amit 8851792136

4 years in BPO International Customer Voice process,1 year as a Team Leader on the paper MUST Banking Voice Process Exp * Rotational Shifts *Knows performance metrics *Motivates team Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Job Title: Customer Service Team Lead Location: Bangalore Job Type: Full-time Department: Customer Service Reports To: Customer Service Manager / Operations Manager Job Summary: We are seeking a motivated and experienced Customer Service Team Lead to oversee our customer support team, ensuring outstanding service delivery and a high level of customer satisfaction. You will be responsible for mentoring team members, handling escalated issues, monitoring performance, and driving improvements in service quality. Key Responsibilities: Supervise daily operations of the customer service team to ensure service standards are met. Provide guidance, coaching, and support to customer service representa...

BPO International Tech Support Voice process,1.5year as a Team Leader on paper * Rotational Shifts *Manage team *Knows performance metrics *Motivates team If Tech Support exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407 Required Candidate profile *Graduation Mandatory. *Works with team spirit to achieve customer satisfaction *Mentors team *We pick calls immediately! *Dont miss right opportunity!

Hiring: US Voice Process Customer Support (US Healthcare) Location: Pune (Work from Office) CTC: Up to 5.4 LPA Shift: US Shifts Working Days: 5 days working | 2 days fixed off Notice Period: Immediate Joiners Only Only Male Candidates can apply About the Role We are hiring Customer Support Executives (International Voice) for a leading US Healthcare process. This is a great opportunity to work in a dynamic, global environment handling customer queries and support for a major US Healthcare provider. Eligibility : Experience: Minimum 1 Year in Voice Process (B2C / B2B) Qualification: Graduate Other: Must have prior experience in an Customer Service (voice support) Key Skills: Customer Handling...

We are urgently hiring a Team Leader for International Voice Process. Job Title : Team Lead; Location: Bangalore Working Hours/ Days: 9 Hours / 5 Rational Days a Week Shift: Rotational Night shifts. Key Responsibilities: Team Management: Lead, mentor, and motivate a team of customer service representatives. Conduct regular team meetings, one-on-ones, and performance reviews. Address team concerns and provide feedback for continuous improvement. Performance Monitoring: Monitor and analyze team performance metrics (e.g., call handling time, customer satisfaction scores, adherence to scripts). Set and track performance targets and KPIs. Implement strategies to achieve and exceed performance goa...

We are urgently hiring a Quality Analyst for US Voice Process . This role focuses on auditing customer interactions, Call auditing and monitoring, coaching agents for service improvement, and ensuring compliance with quality and customer service standards. The candidate must have a strong background in international voice processes with proven quality evaluation expertise. Key Responsibilities: Quality Monitoring & Evaluation Audit live and recorded inbound calls to assess customer interactions against quality benchmarks. Evaluate performance based on call handling skills, process adherence, compliance, and customer experience. Coaching & Feedback Deliver timely and actionable feedback to ag...

Dear Aspirants, Greeting from Sagility!!.. Huge hiring for Process Trainers.. Job description: Schedule appropriate training sessions for new and existing employees Stay updated with the best training methods and modules Plan and implement an effective training curriculum Prepare hard copy training materials such as presentations, video module Should train freshers and existing employees in a batch-wise manner Collaborate with management to identify training needs for all employees Review training needs monthly Schedule and perform pre- and-post-training assessments and monitor progress Job Requirements: Must have experience in training multiple and large batches Should have a clear understa...

RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have...

DRole & responsibilities Position Title: Team Leader Non Voice Process (Operations CHAT-EMAIL) Location : Bangalore - Hebbal Experience Required: 1 to 3 years Fluent in English (verbal and written) Senior Executive & SME can apply to Team Lead NOTE: Senior Executive can apply if you have around 2 Years of Experience means NOTE : Senior Executives and SME also can apply if you have NON-VOICE Email Chat Experience Role Summary: We are looking for a dynamic and result-oriented Team Leader to manage a team of customer service executives handling international Non voice process. The ideal candidate will be responsible for achieving performance targets, managing team productivity, and maintaining ...

International process Rotational Night shifts / both way cabs Voice exp for min 1 year Voice qualty good; English language Fresher and exp both can apply Salary breakdown CTC - 25(fresher), 20 Take home CTC- 30 K CTC ( Experience), 25 k Take home Any Grad or undergrad for exp Work location: - Marathahalli Apply now Chanchal - 9251688424

Hello Jobseekers, As a Team Leader, you will be responsible for managing, coaching, and motivating a team of BPO agents. Your primary goal will be to drive team performance, ensure all service level agreements (SLAs) are met, and foster a positive and productive work environment. You will be a key player in the daily operations, helping your team succeed and grow professionally. Note : We are also hiring for Positions like, Manager operations, Assistant manager operations. Process Trainer, Quality Analyst. Experience into Ecommerce is mandatory. Interested candidates can connect @ 9569902470 (Fauzia) NOTE: - Fluency in English and Hindi Speaking is Mandatory. Please read the job description ...

Greetings from WNS! We have an exciting opportunity for a skilled Assistant Manager - Operations to join our dynamic team at WNS . If you are experienced in Healthcare domain and are looking for a role that offers both challenges and growth, we want to hear from you! Job Title: Assistant Manager - Operations Company: WNS (Holdings) Limited Location: Visakhapatnam, India Employment Type: Full-time Job Description -Plan and manage workflow, SLAs, and productivity for ongoing and ad-hoc assignments -Monitor SOPs to ensure alignment with output quality -Conduct quality control reviews and ensure compliance with coding standards -Provide process insights and support continuous improvement -Delive...

Role & re We're Hiring # Team Leader (Voice Process) Join ICICI Lombard's Contact Center Vashi Office Role: Team Leader Inbound Customer Service Location: Vashi, Navi Mumbai Week Off: 2 Rotational Week Offs Age Criteria: 25 37 Years Key Responsibilities: Handle escalations and monitor team performance Track key metrics: CSAT, FCR, AHT, Quality, etc. Conduct team training, coaching, and appraisals Ensure compliance with process and quality standards Drive performance and maintain high service levels What We’re Looking For: 4–6 years of BPO experience (min. 1–2 years as TL) Strong people management & leadership skills Excellent communication & interpersonal abilities Background in inbound voic...