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Agency Manager- Gurugram

Agency Manager- Gurugram

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2 - 7 years

5 - 6 Lacs

Gurugram

Posted:5 hours ago| Platform:

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Skills Required

BPO Agency management Excel Staff development Customer satisfaction Training and Development Field Executive Customer experience Powerpoint Operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Description Should be able to manage the day today planning, Operational challenges, problem-solving of external vendors / team.
Analyse the performance of collection agencies and provide them corrective action for improvement. Preparing daily/weekly/monthly reports basis the performance of agencies. To ensure delivery of expected collection targets and set high performance levels. Should be able to develop the team, to ensure delivery of a consistently superior customer experience and high customer satisfaction levels. Delivery of team collection targets, quality, portfolio coverage and productivity targets & indicators. People Management, including all HR related issues, as well as staff development. Analyse the performance of collection agencies and providing them corrective action for improvement of performance. Ensuring that the field executive visits maximum number of cases in a day as per company policy. Training and development for team Motivation. Should be able to resolve complaints in coordination with other departments. Work very closely with team members to solve customer problems. Desired Profile: Graduate, with minimum 2 years of collections experience or related functional experience Candidate should have been team handling or region / portfolio handling experience. Experience in Field /Tele-Collections /B2C/ Operations BPO collections. Should have experience in agency management preferably in high vintage. Computer literacy: internet, email, MS Excel, MS PowerPoint Should be able to coordinate with other department efficiently to resolve queries. Who should join? Candidates who are result oriented. Candidates who are process oriented Candidates likely from Local region/state/city with local agency & collection knowledge Candidates with 2years (+) of relevant experience

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Agency Manager- Gurugram