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Daalchini Technologies
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After Sales Support

After Sales Support

Daalchini Technologies

0 - 1 years

0 Lacs

noida

Posted:6 days ago| Platform:

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Skills Required

communication skills excel

Work Mode

Work from Office

Job Type

Internship

Job Description

Role & responsibilities

1. Coordinate the onboarding process of new franchise partners and ensure timely machine installations.
2. Act as the primary point of contact for daily issue resolution and operational queries.3. Build and maintain strong relationships with franchise partners, ensuring satisfaction and timely support.4. Track, document, and resolve technical or operational issues by coordinating with internal teams.5. Ensure smooth communication between franchisees and the Daalchini operations/support teams.6. Assist in training franchise partners on software, operations, and customer handling.7. Provide feedback and insights to improve franchise support processes.

Preferred candidate profile

1. Bachelors degree in any discipline.

2. 13 years of experience in after-sales/service coordination, operations, or customer support.

3. Freshers with good communication and interpersonal skills are welcome to apply.

4. Strong understanding of local territory and language (Hindi/English required; regional language is a plus).

5. Excellent communication, problem-solving, and relationship management skills.

6. Prior experience in the vending machine industry, FMCG, or consumer products is a plus

7. Based in or willing to relocate to Noida.

8. Energetic, organized, and customer-oriented with a can-do attitude.

During your internship tenure, if your performance is good then the company offers you PPO.

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Daalchini Technologies

Food Technology / Vending

Noida

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After Sales Support