After Sales Executive

Job Description

Job Role : Technical Support: Provide technical support to customers, resolving issues and addressing inquiries in a timely and professional manner. Documentation & Record-Keeping: Document all customer interactions, technical issues, and resolutions accurately and comprehensively. Prepare MIS data related to Site Engineers. Collaboration & Feedback: Collaborate with internal teams, including sales, purchase, engineering, and manufacturing, to address customer technical concerns and provide feedback for product improvement. Knowledge Base Development: Develop and maintain technical support documentation, FAQs, and knowledge base articles to empower customers with self-service resources. Customer Communication: Keep customers informed about product updates, new features, and relevant support resources. Business Development: Build rapport with customers and generate new leads. Skill & Experience 1-3 min years of experience Proficiency in Ms-Excel, Word and Presentation is must. Qual: B.Tech Mech/EEE/Civil/Chemical/ECE/EIA Candidate should be able to communicate in English, Hindi &Telugu. Enquiry Register a Commercial b technical c TC Offer preparation for customer submission Discussion & Negotiation (Terms & Conditions) with vendor Order Conversion Post PO formalities a. Project no allocation b Kick off meeting with internal depts Email your Profiles to careers@clair.in or Whatsup only #9154297911 Regards, Team - HR