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Axis Bank
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Affluent Banking:Network Coverage - Service Relationship Manager

Affluent Banking:Network Coverage - Service Relationship Manager

Axis Bank

8 - 12 years

25 - 30 Lacs

Bengaluru

Posted:3 months ago| Platform:

Apply

Skills Required

Usage Wealth management Legal compliance Personal banking Relationship Customer service Customer engagement PWD Service quality Auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Service Relationship Manager INTERNAL USAGE No. of Vacancies 1 Reports to BOSH Is a Team leader? No Team Size 0 Grade Business Affluent Banking Department Affluent Banking Sub - Department NA Location Per requirement About Affluent Banking Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point About the Role

The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.

The primary function of this role is to achieve the following:

i. Overall Service quality objectives

ii. Track customer Relationship management

iii. Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.

iv. Cross Sell banking products to walk-ins and while calling.

Key Responsibilities

Primary Responsibilities

i. Transaction processing as per defined process and guidelines.

ii. Processing service request /instructions

iii. Drive Quality initiatives on customer service.

iv. Meet CSLM score of 90 % for Burgundy clients

v. Ensure all legal, compliance, regulatory requirements are complied with.

vi. Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)

vii. Handling customer queries

viii. Help drive service initiatives and cost control measures.

ix. Attend all required/mandatory trainings.

x. Ensure minimal Ops Errors.

Secondary Responsibilities

I. Process Implementation, mentoring & training of new joinees.

Additional:

Full adherence to compliance, legal and regulatory standards; satisfactory audit rating

Qualifications

Optimal qualification for success on the job is:

Bachelors/ Masters Degree from a recognized Institute

Role Proficiencies

Strong client centric approach

Should be compliance and controls centered

Should be a good team player

Cross sell ability

#ComeAsYouAre We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply

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Affluent Banking:Network Coverage - Service Relationship Manager