The Infrastructure Solutions, Advisor II is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers. Working closely with Team Members, Development, Product and other Engineering teams, He / She will deliver an infrastructure solution that is technically sound, resilient to failure, operationally supportable, and meets the requirements of the business. Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture, hands-on build-out and configuration of the infrastructure, Network, security, management of the application container, as well as project technical leadership skills ensuring projects are delivered within scope and on-time.
A high degree of collaboration with Development, Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process. The ideal candidate will leverage a consultative approach, exhibit strong leadership skills, will be forward thinking, and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team, continuously striving for excellence.
What will you do:
- Develop and maintain strong working relationships with internal Technology stakeholders.
- Lead a team of engineers for development of Infrastructure automation, deployment of services/software
- Reviews appropriateness of technologies used for system components and recommends modifications and/or upgrades when necessary to keep systems operating according to defined service level agreements and operating level agreements.
- Drive continuous improvement and introduction of IT best practices into all areas of process, metrics, and performance.
- Coordinates resources to install servers and software and hardware upgrades.
- Communicates changes in technology and services from the ICTO Function to the appropriate channels and personnel.
- Audit Supervision
What you will need to have:
- Current, enterprise-class Infrastructure/System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storage.
- Experience designing, implementing, and managing solutions utilizing one or more of the following technologies:
- Windows and Linux Server
- .NET and Java Framework
- Internet Information Server Middleware, Weblogic, WebSphere
- MS SQL, Oracle
- PowerShell, Python
- Active Directory Domains (accounts, groups, OUs, Group Policy)
- VMWare, VXRails, vRealize Orchestrator
- DNS
- Firewall rules and related troubleshooting
- Apigee, F5 LTM/GTM
- Proxy Technologies
- TLS\SSL Certificates and Cipher Suites
- Understanding of ITIL, Incident, Problem and change management processes.
- Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze, validate, specify, verify, document, and manage the requirements.
- Experience in script development (PowerShell, Batch, etc.)
- Experience with automated system builds and post-provisioning configuration management tools.
- Working knowledge of networking protocols and components including TCP/IP, DNS, NFS
- Experience designing and implementing High Availability and Disaster Recovery solutions.
- Experience working on a matrix team consisting of a variety of Infrastructure Engineering groups, as well as Development groups and Client Relationship groups.
- Ability to quickly learn new technologies required for accomplishing project goals.
- Ability to produce high quality operational documentation, including Visio diagrams, high-level descriptions of the environment, as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructure.
- Strong customer service skills with high level of professionalism, and ability to work in complex situations.
- Proven ability to collaborate across multiple sites and geographic areas.
- Must have the ability to simultaneously manage multiple projects or tasks.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work closely with Project Management to communicate status and identify risks to project timelines.
- Possess troubleshooting/problem-solving skills.
- Keen attention to detail
- Defines the operating structure, processes, procedures and talent profiles required to build a world class team.
- Builds a customer obsessed culture that focuses on customer success as its primary goal.
- Manages performance, coaches team leaders and members, and resources team appropriately to deliver on objectives while driving a culture of excellence.
- Establishes and enables a proactive, outcomes-oriented culture of accountability and partnership within the teams where not my job is not an answer.
- Provides leadership and hands-on technical direction to deliver problem, solution, tactical, and break-fix capability.
- Oversees and provides leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise proactive, business communications.
- Facilitates genesis of solutions in a productive, efficient manner, working across technologies and geographies to deliver customer-focused business outcomes.
- Delivers change and incident management to drive industry leading operational excellence.
- Drives successful business outcomes beyond the immediate incident or need.
- Must have excellent communications and presentation Skills.
- Provide guidance and leadership toward improving IT operational challenges and efficiencies driving better response/resolution capabilities.
- Execute full life-cycle management plans against server technologies.
- Partner with various IT, Business, client groups in support of critical business application availability
What would be great to have:
- Willingness and capability to quickly learn new technologies required for accomplishing project goals.
- Extensive troubleshooting and analytical thinking skills
- Capable of exercising discretion and independent judgment
- Experience with AWS and/or Azure cloud platforms
- Bachelor s degree in computer science, Information Technology, or Business or equivalent degree is desirable.
- Minimum 12+ years of experience as a Systems Engineer
- Minimum 5+ years of experience in Manager role
