Job
Description
You ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Amazon is expanding the Data Center management team in India. This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall hands-on management of the Mechanical, Electrical (M&E) and across ADSIPL s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintece of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, critical facility vendors, Data Center Construction team, Data Center Operations team, Technical Program Managers, Security team, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift. The location for this job to be discussed, as there may be opportunities in several India locations. Following are the primary responsibilities (but not limited to) of Data Center Engineering Operations (DCEO) Engineer: Operations and Maintece: Ownership of all Data Center changes / events / incidents / problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions. Responsible for ensuring maintece/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business. Responsible for Asset and Inventory management. Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintece programs, and all technical documentation. Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation) Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems. Manage the engineering aspects of the Data Centers related to ficial and cost control, code and regulatory compliance, personnel management, staff training and development Health & Safety, local statutory requirements, environmental and energy management. Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA s and KPI s. Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams. Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits etc.) Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits). Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation. Incident and Emergency Response: o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management. o Managing information flow during incidents while providing regular updates to management. o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue. o Ensure 247 shift operations in safe, secure manner without availability impact. A day in the life Assist in troubleshooting of facility and rack-level events within internal Service Level Agreements (SLA). Perform rack installs, rack decommissioning, and facility management. Provide operational readings and key performance indicators to make sure uptime is maintained. Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Perform and oversee maintece and operations on all electrical, mechanical, and fire/life safety equipment within the data center. Work schedule changes depending on specific site needs. Shifts can be up to 12-hours and may rotate on a predefined schedule. Some locations have on-call rotations About the team Amazon Web Services (AWS) is the world s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there s nothing we can t achieve in the cloud. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Bachelors degree High school or equivalent diploma 1+ years of data center or mission critical facilities (example: hospital, military facility, public safety facility, etc.), or 1+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience Experience leading and managing operations of critical facilities which require in-depth knowledge in electrical, mechanical, and control systems At least one years of experience in a technical field. An undergraduate degree(Degree or diploma) in a technical field (EE, Mech E, Industrial E); Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
