Admission Officer

Job Title: Admission Officer

Role Overview
We are seeking a proactive and approachable Admission Officer to oversee the student admissions process and serve as the first touchpoint for prospective students and families. The ideal candidate will combine excellent communication skills with strong organizational abilities to ensure a smooth, transparent, and positive enrollment experience.

Key Responsibilities

• Inquiry Management
• Engage with prospective students and parents via phone, email, and in-person interactions.
• Provide clear and accurate information on programs, eligibility criteria, and admission procedures.
• Application Processing
• Review and verify applications for accuracy and completeness.
• Track document submissions and ensure timely follow-up for pending requirements.
• Admission Support
• Guide applicants throughout the enrollment journey with personalized assistance.
• Address queries promptly to enhance overall applicant satisfaction.
• Event Coordination
• Plan and support admission-related activities such as open houses, campus visits, and orientations.
• Represent the institution at education fairs and outreach events.
• Data & Reporting
• Maintain and update applicant records in CRM systems.
• Prepare reports to track admissions progress, trends, and targets.
• Policy & Compliance
• Ensure adherence to institutional policies and educational regulations.
• Stay informed on updates and incorporate them into the admissions process.
• Collaboration
• Partner with the marketing team on outreach and promotional initiatives.
• Coordinate with academic departments to resolve applicant queries effectively.
• Continuous Improvement
• Gather feedback from applicants and newly enrolled students.
• Recommend process improvements to enhance the admissions experience.

Qualifications & Experience

• Bachelor’s degree in any discipline (Commerce background preferred).
• Prior experience in admissions, counseling, or customer service roles preferred.

Essential Skills

• Strong communication skills in English; proficiency in Malayalam is an advantage.
• Excellent interpersonal and customer service orientation.
• Proficiency in Microsoft Office and CRM tools.
• Highly organized, detail-oriented, and able to manage multiple tasks.
• Calm, professional, and effective under pressure.

Job Type: Full-time

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person