Admission officer ,Admission counsellors

Location:

Job Overview:

The Admission Counsellor will be responsible for guiding students and parents through the admission process for various programs (JEE, NEET, Foundation – 8th to 10th). The role requires strong communication skills, counselling ability, and a results-driven mindset to achieve monthly admission targets.

Key Responsibilities:

1. Student & Parent Counselling

• Counsel students and parents on courses offered (JEE/NEET/Foundation).
• Understand the student’s academic background, career goals, and recommend suitable programs.
• Conduct one-on-one counselling sessions at the centre and over phone calls.

2. Lead Management & Follow-Ups

• Handle walk-ins, enquiries, and incoming leads from marketing and outreach activities.
• Follow up with prospective students regularly to convert them into admissions.
• Maintain lead trackers and update CRM (PeopleStrong/Propelled) as required.

3. Admissions Processing

• Explain the admission process, fee structure, scholarship details, and documentation requirements.
• Assist students in form filling, payment processing (including JodoFlex), and enrolment completion.
• Ensure accurate data entry and follow proper documentation protocols.

4. Centre-Level Coordination

• Coordinate with academic teams for demo classes, faculty interactions, and counselling support.
• Assist in organising admission days, parent meets, and centre events.
• Work closely with the Centre Head for target achievement and reporting.

5. Sales & Target Achievement

• Meet weekly and monthly admission targets set by the centre.
• Influence conversions through strong follow-ups, trust-building, and professional communication.
• Provide timely reports on enquiries, conversions, and pending leads.

Skills & Qualifications:

Required:

• Graduate in any discipline.
• 1–3 years of experience in counselling, sales, or education sector preferred.
• Excellent communication & interpersonal skills.
• Strong persuasion, follow-up, and negotiation abilities.
• Basic computer proficiency (Excel, CRM tools).

Preferred:

• Experience in coaching/ed-tech (JEE/NEET/Foundation) environment.
• Ability to work under pressure and achieve targets.

Key Competencies:

• Student-first approach
• Result-oriented attitude
• Professional behaviour & grooming
• Patience, empathy & problem-solving
• Team collaboration

Working Hours & Benefits:

• 6-day working; weekends may have higher footfall.
• Incentives based on admission performance.
• Growth opportunities within Infinity Learn – Sri Chaitanya Academy offline network.