Job
Description
Job Description for Admissions Executive Chess Gaja, founded by GrandMaster Priyadharshan Kannappan, is a global online chess academy with students from 30+ countries. We are looking for a detail-oriented and proactive individual to join our team as an Admissions Executive . This is a hybrid role, and we prefer candidates in and around Madurai. This is a full-time position designed for individuals with 2+ years of experience in admissions, customer service, or sales roles. You’ll play a critical role in managing and converting leads, owning the admissions pipeline, and ensuring a seamless experience for both prospective and enrolled students. Note: If you do not have the required experience for this role, you may still apply. We may consider your application for the Admissions Assistant position, which has a lower payscale and is designed for entry-level candidates. Shift Details Work Timing: 2PM to 11 PM (During the probation period, you will follow our regular 9 AM to 6 PM schedule.) Work Days: Monday to Saturday (Sunday is the weekly off) Work Location: Hybrid (Preferably candidates in and around Madurai) Probation Period: 3 months (regular working hours during this time) Job Type: Full-time Salary Range: ₹18,500 to ₹20,000 (Includes a yearly retention bonus as part of the compensation) What We Are Looking For Self-driven individuals with a passion for education and student success Strong communication and interpersonal skills A proactive mindset with a sense of ownership in handling leads Goal-oriented and comfortable working in a semi-sales environment Excellent organizational skills and attention to detail Confidence in using tech tools and a willingness to learn new platforms Good written and spoken English and Tamil communication skills Basic understanding of customer service principles Basic knowledge of chess is a plus (not mandatory) Key Responsibilities Serve as the first point of contact for prospective students via phone, chat & email, providing accurate and timely information about our programs Guide prospective students through the complete admissions/enrollment process, including understanding their needs and recommending the right learning path Conduct follow-up communication with leads to clarify doubts and encourage enrollment Own and manage the admissions pipeline, ensuring timely actions and updates Coordinate and schedule demo sessions, calls, or assessments for prospective students Maintain accurate records of all prospective student interactions and application statuses in our CRM system Assist with onboarding of new students to ensure a smooth transition into the academy Act as a support contact for current students, addressing inquiries and resolving minor issues related to programs, policies, and schedules Collaborate with internal teams such as coaching and operations to provide a seamless student experience Maintain and update student records while ensuring data confidentiality Support continuous improvement by identifying gaps in the admissions and student communication process You Have Strong organizational and time management skills Ability to multitask Fast and accurate typing skills Excellent verbal and written communication skills in English Confidence in using tools like Google Suite (Sheets, Docs), and other communication platforms Basic familiarity with AI tools like ChatGPT is a plus Discipline to work independently in a remote setup A proactive mindset and willingness to take initiative Comfort with tech and eagerness to learn new platforms We Can Train You On: Internal workflows and student management systems AI tools and software CRM software and other relevant platforms Admissions processes, student support procedures, and academy policies Effective communication and relationship-building techniques The academy's programs, services, and educational philosophy If you’re ready to grow your career in a mission-driven organization that values education, performance, and student success, we’d love to hear from you! Job Types: Full-time, Permanent Pay: ₹18,500.00 - ₹20,000.00 per month Benefits: Paid sick time Work from home Schedule: Evening shift Morning shift Weekend availability Application Question(s): Can you bring your own device? (Laptop and Mobile Phone) Do you have or have the ability to get Internet connection with an upload and download speed above 50Mbps? Do you currently live in Madurai, and are you able to visit our registered office in the city whenever required (for meetings, training, or coordination)? This is a hybrid role, and occasional in-person presence at our Madurai office is expected. The shift timing is expected to start at 2PM - 11PM from Monday to Saturday (Sunday is weekly day off), Is that fine with you? Education: Bachelor's (Required) Work Location: Remote Expected Start Date: 01/07/2025
