Admission Counselor

Key Responsibilities

Enquiry Handling & Lead Management

• Receive & respond to enquiries (call / email / chat / walk-ins).
• Make outbound calls as needed to follow up on leads.
• Maintain and update CRM / lead management system with accurate data of prospect status.

Counselling

• Understand prospects’ career goals, education background, constraints (time, finances).
• Present and explain SkillNet’s course offerings, eligibility, course structure, fee, placement support, duration, modalities (online / offline / hybrid).
• Help learner’s choose the best course/program based on their profile.

Application & Admission Process

• Assist students in completing application forms, uploading/supporting required documents.
• Verify eligibility criteria; ensure documentation is complete.
• Coordinate with admissions operations / academic teams to finalize admission/offer letters.

Follow-ups & Conversion

• Regular follow up with prospects to resolve queries, push them towards enrolment.
• Track progress of each lead through the admission funnel.
• Strive to meet or exceed conversion targets.

Outreach & Promotion

• Represent SkillNet in offline & online events / fairs / webinars.
• Conduct info sessions / webinars / school / college tie-ups to generate leads.
• Assist marketing with promotional material / content (brochures, presentations).

Reporting & Data Analysis

• Maintain accurate records of enquiries, applications, conversions etc.
• Prepare regular reports for Reporting Manager: daily/weekly/monthly stats vs targets.
• Analyse drop‐offs / reasons for non-conversion; suggest improvements.

Job Type: Full-time

Pay: ₹10,547.56 - ₹20,483.56 per month

Work Location: In person