Admission Counselor - Bangalore

ROLES AND RESPONSIBILITIES:

• Ensures smooth functioning of the Lobby Area/Head of Operations

• Appraise & mentor the Subordinate Executives

• Maintaining the admission management module / ERP

• Handle Parental Admission and general enquiries to their satisfaction

Customer / Parent Satisfaction:

• Update student information regularly in the records by referring to the student diary

• Handle enquiries received through phone (toll-free), web, and email

• Generate and qualify leads through outbound cold calling

• Manage to convince the parents /potential customers to visit the school premises, where the relationship team shall take over

• Follow up on no-show cases

• Maintaining the records of all the school events in a register

• Manage up-sell and cross-sell opportunities within the group (as and when the group is ready). Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

• Maintenance of data completion and accuracy

• Maintain inward and outward courier/mail registers

• Maintain SMS, feedback, helpdesk log book, and visitors’ book

• Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders

• Promptly reporting to the Principal those parents who are challenging to deal with

Records to be maintained regularly by the Admission Team:

• MIS

• Inquiry sheet (on the drive)

• Inquiry forms (date-wise)

• Mail Inward and Outward Register

• Grievance Register

• Incident Register

• Call Register (Excel and Soft copy both)

• SMC Register

• TC Register

• Circular File

• GR Register

• Fee structures of all the AYs are maintained in a file

Special Need Student Details

• Day care list and attendance register to be checked

• TC and SATs Lists

• Admission File to be updated

Qualification:

Business graduation or MBA.

Experience:

Minimum 2 years in the same field.

Salary:

Up to 6 Lakhs per annum.