Admissions Counselor - Glentree Academy School, Sarjapura

Admission Counselor

ROLES AND RESPONSIBILITIES:

• Ensures smooth functioning of the Lobby Area/Head of Operations

• Appraise & mentor the Subordinate Executives

• Maintaining admission management module / ERP.

• Handle Parental Admission and general enquiries to their satisfaction.

Customer / Parent Satisfaction

• Update student information regularly in the records by referring to the student diary.

• Handle enquiries received through phone (toll free), web, and email.

• Generate and qualify leads through outbound cold calling.

• Manage to convince the parents /potential customers to visit the school premises where the Relationship Team shall take over.

• Follow up on no show cases.

• Maintaining the records of all the school events in a register.

• Manage up-sell and cross sell opportunities within the group (as and when the group is ready) Ensure 100% capturing of potential parent interaction data in ERP and generate related reports

• Maintenance of data completion and accuracy.

• Maintain inward and outward courier/mail registers.

• Maintain SMS, feedback, helpdesk log book, and visitors’ book.

• Respond to complaints or queries made by parents after enquiring with the Principal or other school leaders.

• Promptly reporting to the Principal those parents who are challenging to deal with. Records to be maintained regularly by the Admission Team

• MIS

• Inquiry sheet (on the drive)

• Inquiry forms (date wise)

• Mail inward and Outward Register

• Grievance Register

• Incident Register

• Call Register (Excel and Soft copy both)

• SMC Register

• TC Register

• Circular File

• GR Register

• Fee structures of All the AY maintained in a file

Special Need Student Details

• Day care list and attendance register to be checked

• TC and SATs Lists

• Admission File to be updated.

Job Types: Full-time, Permanent

Pay: ₹13,360.88 - ₹49,714.65 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person