Admission Counsellor

1 - 3 years

2 - 3 Lacs

Posted:1 day ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

Admissions Counsellor (Individual Contributor)

Location:

Bengaluru | Work from Office

Compensation:

upGrad School of Technology:

upGrad School of Technology (uGSoT) is a next-generation undergraduate technology institution focused on strong academic foundations, real-world outcomes, and long-term career success.

high-involvement, consultative function

Role Overview:

Admissions Counsellor

This is not a people-management role.
You will be accountable for your own pipeline, outcomes, and the quality of experience delivered to students and parents.

Key Responsibilities:

1. End-to-End Admissions Counselling

  • Own student and parent conversations from first contact to enrolment
  • Conduct detailed need-assessment and eligibility discussions
  • Explain programs, outcomes, timelines, and policies with clarity and honesty
  • Guide families through application, offer, and enrolment decisions

2. Funnel & Conversion Ownership

  • Own individual conversion metrics across:
    • Lead Application
    • Offer Acceptance (O2A)
    • Acceptance Enrolment
  • Proactively manage:
    • Stalled cases
    • Fence-sitters
    • High-intent and high-risk leads
  • Ensure timely follow-ups aligned with admissions cycles and deadlines

3. High-Quality Parent & Student Experience

  • Handle parent conversations with maturity and confidence
  • Address concerns around ROI, outcomes, and long-term career pathways
  • Maintain a consultative tone focused on fit, not pressure
  • Escalate complex cases appropriately when required

4. Process Discipline & CRM Hygiene

  • Maintain accurate and timely CRM updates
  • Follow admissions policies, communication standards, and compliance norms
  • Ensure clean documentation across applications, offers, and enrolments

5. Ethics, Professionalism & Ownership

  • Uphold ethical admissions standards at all times
  • Take ownership of outcomes, learnings, and continuous improvement
  • Collaborate with peers and managers to share best practices

Ideal Candidate Profile:

  • 1-3 years of experience in:
    • Admissions counselling
    • Education sales
    • Inside sales (high-ticket, consultative)
  • Strong experience in

    parent-facing conversations

    is highly preferred
  • Experience with structured funnels, targets, and CRMs is required

What Were Looking For:

  • Strong communication and listening skills
  • Ability to explain complex programs simply and honestly
  • Comfort with targets without compromising integrity
  • High ownership mindset and process discipline

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upGrad logo
upGrad

EdTech, Online Education

Mumbai

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