Admission Counsellor

Position Overview:

Admission Counselor

Key Responsibilities:

• Lead Conversion:

  Follow up on leads generated through various marketing channels (online/offline) and convert them into admissions.

• Student Counseling:

  Understand the academic and career objectives of prospective students and suggest appropriate IT Shaala courses.

• Product Knowledge:

  Maintain in-depth knowledge of all courses, certifications, batches, and training schedules offered by IT Shaala.

• CRM Management:

  Update and manage leads and student interactions using CRM tools.

• Admissions Process:

  Guide students through the entire admission process including documentation, fee payment, and onboarding.

• Follow-Up:

  Conduct timely follow-ups with prospects via phone, email, and WhatsApp.

• Reporting:

  Maintain and report daily, weekly, and monthly metrics on leads, conversions, and feedback to the admissions team.

• Collaboration:

  Coordinate with trainers, operations, and marketing teams for smooth functioning of admissions and onboarding processes.

• Customer Service:

  Address queries, complaints, or concerns from prospective and enrolled students in a timely and professional manner.

Required Qualifications:

• Bachelor’s degree in any discipline (preferably in Business, Education, or IT).
  

• 0.6–3 years of experience in counseling, inside sales, or academic advising (preferably in the education/ed-tech sector).
  

• Strong communication (verbal and written) and interpersonal skills.
  

• Goal-oriented with a strong track record in achieving sales or enrollment targets.
  

• Tech-savvy with working knowledge of MS Office, CRM software, and digital communication tools.
  

• Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy.
  

• Ability to multitask and work in a fast-paced environment.