Admission Counsellor at Kokapet

Sanctus World School – Kokapet

Job Summary

The Admission Counsellor/Front Office is responsible for guiding and supporting prospective students and their parents through the school’s admission process. This role requires effective communication, strong customer service, and the ability to present the school’s academic programs, culture, and offerings in a professional and engaging manner. The Admissions Counsellor will be the first point of contact for many families and plays a key role in ensuring a positive experience from enquiry to enrolment.

Key Responsibilities Enquiry Handling

Respond to enquiries from walk-ins, phone calls, emails and WhatsApp messages.

Provide accurate and comprehensive information about Sanctus World School’s curriculum, facilities, fees, and admission procedures.

Maintain enquiry records and follow up regularly.

Parent & Student Counselling

Counsel parents and students about educational programs, school philosophy, and student life.

Understand the needs of families and help assess the most suitable grade/offerings.

Explain admission criteria, documentation requirements, and timelines.

Admission Process Coordination

Assist families through the full admission lifecycle—from initial enquiry to final enrolment confirmation.

Schedule and coordinate school tours, meetings, student assessments, and interviews.

Collect and verify application forms and required documents.

Communication & Team Coordination

Liaise with the academic, administrative, and accounts teams to ensure smooth admissions onboarding.

Follow up with parents for pending documents, fee payments, and confirmations.

Reporting & Data Management

Update admission data and enquiries daily in the CRM or school database.

Prepare regular reports on enquiries, conversions, and admission trends for management.

Representation & Professionalism

Represent the school professionally during visits, open houses, and admissions events.

Maintain a welcoming and professional environment for all visitors.

Uphold confidentiality and data privacy standards.

Skills & Qualifications Education

Bachelor’s degree in any discipline (Business, Education, Communication, or related fields preferred).

Experience

Prior experience in school admissions, counselling, customer service, or related roles is preferred.

Core Skills

Excellent verbal and written communication.

Strong interpersonal and relationship-building skills.

Ability to handle multiple enquiries, follow-ups, and administrative tasks efficiently.

Comfortable working with CRM or school management systems.

Customer-focused with a positive and professional attitude.

Desirable Attributes

Good organizational and time-management skills.

Empathy and the ability to guide families patiently and clearly.

Enthusiasm for education and commitment to the school’s mission.

Job Type: Full-time

• Work Location: In person