Admission Councellor - Working Professional

Job Description

About the Company upGrad is dedicated to helping learners achieve their career goals through high-quality education and guidance. Our mission is to empower individuals to upskill for long-term career growth in a fast-paced, high-growth culture. About the Role The Admission Counsellor (AC) helps prospective learners choose the upGrad programme that best fits their career goals, guiding them through a high-stakes decision that often involves significant investments of time, money and sometimes relocation. You will act as a trusted advisor—more evangelist than salesperson—so that each learner feels confident about upskilling for long-term career growth. Responsibilities Advise & influence – Understand learner aspirations and map them to the right course, ethically persuading them to take decisive action. Daily outreach – ~200 phone dials, 1-2 video counselling calls and 2-3 in-depth counselled calls per day. Follow up on yesterday’s calls, reconnect with missed leads and handle closure calls. Pipeline management – Maintain lead records, obtain documents and navigate payment/finance formalities. Target achievement – Deliver monthly booking targets that scale from ₹0–4 L in month 1 to ₹3.5–10 L after month 7. Continuous learning – Complete induction (4-5 weeks) plus ongoing product and quality calibration trainings. Qualifications Sales track record: 0–5 years total, with ≥ 1 year in a single organization. Education-sales experience strongly preferred. Bachelor’s degree (Engineering/CS/BCA for tech programmes; BBA, BCom, BA, etc. for other streams). Comfort with a 6-day work week. Excellent verbal & written communication and a proven ability to hit quotas. Required Skills Perpetual, passionate learner and mission-driven evangelist. Naturally persuasive yet genuinely caring; professionalism, sincerity and resilience under target pressure. Preferred Skills Experience in education sales. Strong interpersonal skills. Pay range and compensation package between 4 LPA - 6.30 LPA Equal Opportunity Statement upGrad is committed to diversity and inclusivity in the workplace, ensuring equal opportunity for all individuals regardless of background. Show more Show less