Administrator

You will be taking on a contract hybrid role as a Hitachi SSPR/Bravura Administrator with over 6 years of experience, based in Bengaluru with the possibility of some work from home. Your primary responsibilities will include managing and maintaining Hitachi SSPR and Bravura systems, ensuring their performance and security, troubleshooting technical issues, and supporting system upgrades and migrations. Collaboration with other members of the IT team will be essential to ensure smooth and efficient operations. Your key tasks will involve assisting customers in configuring and maintaining the Hitachi SSPR suite, providing technical support to application administrators both online and over the phone, and handling high-volume, time-sensitive issue prioritization. You will be expected to analyze software-related issues, propose solutions, verify them before submission, and resolve customer-reported incidents and questions promptly. Root cause analysis of issues, managing the issue lifecycle in the ticketing system, and thorough documentation of software support activities will be part of your regular duties. Independently researching, creating, and maintaining documentation, along with professionally communicating technical issues with customers and colleagues, will be crucial for success in this role. You will also engage in customer relationship management and assist with configuring, troubleshooting, and maintaining various systems including Windows servers, Active Directory or LDAP, MSSQL, Oracle or MySQL, IIS or Apache, virtual machines, Unix/Linux systems, networks, and enterprise applications and web services. Additionally, you should be able to read and edit short programs and scripts as needed.,