Admin and Business operations

Job Title:

Location:

Job Type:

Admin and Business Operations Manager

• Client Management

  : Serve as the primary point of contact for all client inquiries, concerns, and needs. Manage client relationships from initial contact through service completion.

• Billing and Payments

  : Oversee all aspects of billing, including creating and sending invoices, processing payments, and following up on overdue accounts.

• Scheduling

  : Manage and optimize the clinical schedule for all staff and clients to ensure maximum efficiency and client satisfaction.

• Payment Follow-up

  : Diligently follow up on pending payments and handle payment-related queries in a professional and timely manner.

• Business Process Optimization

  : Continuously review and improve existing business processes to enhance efficiency and productivity.

• Client Satisfaction

  : Implement and manage systems to measure and improve client satisfaction, including regular check-ins and feedback surveys.

• Renewals and Retention

  : Proactively manage client renewals and work to increase client retention by ensuring a high-quality service experience.

• Growth Initiatives

  : Collaborate with the leadership team to identify and execute strategies for business growth, including new service offerings and market expansion.

• Proven experience in

  administrative, operational, or practice management

  roles, preferably in a healthcare or clinical setting.
• Strong understanding of

  billing and payment processes

  .
• Excellent

  organizational and time-management skills

  with the ability to multitask effectively.
• Exceptional

  communication and interpersonal skills

  , with a professional and empathetic approach to client interactions.
• Proficiency in using

  scheduling and billing software

  .
• A proactive mindset and a problem-solving attitude.
• Bachelor's degree in Business Administration, Healthcare Management, or a related field is preferred.