#ACN GN - SONG - Service - CX Value Architect – Manager

Job Title - GN - SONG - Service - CX - Value Architect – Manager

Management Level : 07 - Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: Value Realisation

Experience: 7 to 14 years

Educational Qualification: MBA from a tier 1 institute

• Understand client’s business priorities and focus areas to identify the right business scenarios and impacted value levers (KPIs) to include in the business case.

• Ideate and execute on compelling value creation workshops.

• Conduct detailed qualitative and quantitative research to lay the foundation of a strong business case.

• Own every stage of the value creation process, from research and identification to value drafting and dashboarding.

• Define value architecting requirements and work with Accenture teams to deliver solutions.

• Advise clients on industry best practices and client examples of value creation and realization

• Accurately estimate time to complete work.

• Continually experiment with new tools, technologies and sharpen analytical skills.

• Ability to research and provide strategic, goal-driven solutions for clients.

• Lead and Collaborate with both offshore & onshore cross functional and technical teams, including client-side managers, business heads, and other stakeholders across the organization.

• Provide useful contributions to team meetings and conversations, actively participating in client meetings and workshops- Ability to create hypothesis based on understanding of clients’ issues.

• Maximize experience in developing interactive models: Use relevant dashboard creation platforms (Power BI, Tableau, etc.) to design and apply interactive dashboards.

• Innovate with Creativity: Demonstrate an ability to work in a fast-paced environment with the ability to abstract value into compelling business story.

• Participate in pre-sales activities including response to RFPs, creating proofs of concept, creating effective presentations, demonstrating solutions during client orals, effort and cost estimation process, etc.

• Participate in practice-specific initiatives including creating points of view, creating reusable assets on contact center space, performing analysis on industry research and market trends and bringing in innovative solutions, etc.

• 12+ years of experience in strategy/value office & consulting roles with P&L exposure

• Deep understanding of Customer Service function for two industries

• Good understanding of sales & marketing as a function

• Solid experience in developing quantitative models.

• Conducting qualitative & quantitative research

• Anchoring client/senior stakeholder conversations

• Creating engaging storyboards using the best data visualization tools such as Power BI, Tableau, etc.

• Passionate about story telling and excellent visual skills (using power point, figma tools)

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