Accounts Receivable Specialist

Job Title: Accounts Receivable Specialist (AR) Calling

Department:

Job Summary:

We are looking for a detail-oriented and proactive Accounts Receivable (AR) Caller to join our finance team. The ideal candidate will be responsible for following up with customers/clients on outstanding invoices, ensuring timely collection and resolving payment-related issues while maintaining excellent client relationships.

Key Responsibilities:

• Perform daily follow-ups with US customers (via calls and emails) for outstanding payments.
• Review and analyze aged accounts receivable reports and prioritize collection activities.
• Record all collection activities, follow-ups and commitments in the system (CRM/ERP).
• Coordinate with the cash application team to ensure accurate allocation of payments.
• Identify and escalate disputes or short payments to the concerned internal teams for resolution.
• Work closely with Sales, Billing and Customer Service teams to resolve customer queries.
• Provide daily/weekly AR status updates and collection reports to management.
• Ensure compliance with company credit policies and maintain accurate records of collection efforts.
• Handle on-account and unapplied receipts by coordinating with customers and internal teams.
• Meet defined collection targets, DSO goals and ageing reduction KPIs.

Required Skills & Qualifications:

• Bachelors Degree
• 2-6 years of experience in AR calling US Clients.
• Strong understanding of end-to-end AR process (billing, collections, cash application, dispute management).
• Excellent communication and negotiation skills (both verbal and written).
• Proficiency in MS Excel.
• Ability to work in US/Global shifts and manage multiple accounts efficiently.
• Attention to detail with strong analytical and problem-solving skills.