Account/Relationship Manager

As an Account Manager at Nucleus Software, you will play a crucial role in maintaining key client relationships and driving the adoption of our lending and transaction banking solutions. Your focus will be on ensuring that clients realize the full value of our software products by aligning them with their business goals. - **Excellent Communication Skills**: You must possess strong verbal and written communication skills, be a good listener, and have the ability to convey information clearly and persuasively. - **Interpersonal Skills**: Building rapport, establishing trust, being empathetic, and having the courage to say no when necessary are essential in this role. - **Customer Focus**: Understanding and addressing the needs of clients, being responsive, and proactive in your approach towards client management. - **Problem-Solving Abilities**: Identifying issues, analyzing situations, and coming up with creative solutions to ensure customer satisfaction. - **Negotiation and Influencing Skills**: Managing expectations, influencing decision-making processes, and driving mutually beneficial outcomes through strong negotiation skills. - **Organizational Skills**: Prioritizing tasks, attention to detail, and effective time management. - **Sales Acumen**: Identifying opportunities for upselling and cross-selling, contributing to revenue growth. - **Analytical Skills**: Tracking key performance indicators (KPIs), deriving insights from customer interactions to inform strategic decision-making. - **Adaptability and Resilience**: Adapting to change, overcoming obstacles, and staying composed under pressure. - **Team Player Mentality**: Collaboration and teamwork with colleagues across different departments for effective coordination. - **Act as a Trusted Advisor**: Being the main point of contact for customer escalations and providing solutions. - **Renewal and Contract Management**: Proactively engaging with clients for contract renewals and extensions, negotiating terms, pricing, and service levels, ensuring timely renewal for service continuity, and managing related administrative tasks. Join us at Nucleus Software and be a part of our innovative team shaping the future of the global financial services industry.,