Accounting Software Specialist - ERP

Job Title: Accounting Software Specialist - ERP Company: Eallisto Informatics Location: Calicut, Kerala Experience: 1 - 2 Years Skills Required: Accounting Knowledge, Customer Support, Concise Communication, Problem-Solving Skills, Documentation Skills, Employment Type: Full-Time Education: Bachelor's degree in Accounting or a related field We are looking for a passionate and detail-oriented Customer Success Specialist - Financial Accounting Software to join our growing team! This role is ideal for someone with a Strong Foundation in Accounting Principles and a knack for Clear Communication . You will be the first line of support for our valued customers, acting as a trusted advisor to identify their business problems and demonstrate how our financial accounting software can be leveraged to Achieve Optimal Solutions . Key Responsibilities: Provide exceptional solutions to customers during meetings and troubleshooting software issues and functionalities related to finance and accounting Leverage your accounting knowledge to understand customer inquiries and guide them towards optimal software usage for their needs. Provide feature updates and conduct training programs for existing and new partners. Clearly explain software features and concepts in a way that is easy for customers to understand. Research and resolve customer issues efficiently, documenting solutions and maintaining a knowledge base for future reference. Proactively identify and escalate complex problems to the development team for resolution. Maintain a positive and professional demeanor, fostering strong customer relationships and building brand loyalty. Qualifications: Bachelor's degree in Accounting or Business or any related fields (preferred) Minimum 1 years of experience as an Accountant or a customer service role Strong understanding of accounting principles. Excellent written and verbal communication skills in English with a focus on clear and concise explanations Proficient in Microsoft Office Suite. Good to Have: Experience in using financial accounting software or ERP/CRM/HCM Software Experience creating documentation! Experience conducting software demonstrations Benefits: Competitive salary Health insurance Professional development opportunities Collaborative and innovative work environment. Show more Show less