Accounting Software Specialist - ERP

As an Accounting Software Specialist - ERP at Eallisto Informatics, you will play a crucial role in providing exceptional customer support for our financial accounting software. With your strong foundation in accounting principles and clear communication skills, you will act as a trusted advisor to our valued customers, helping them leverage our software to achieve optimal solutions. Key Responsibilities: - Provide exceptional solutions to customers during meetings, troubleshooting software issues, and functionalities related to finance and accounting. - Utilize your accounting knowledge to understand customer inquiries and guide them towards optimal software usage for their needs. - Deliver feature updates and conduct training programs for existing and new partners. - Clearly explain software features and concepts in a customer-friendly manner. - Research and resolve customer issues efficiently, documenting solutions and maintaining a knowledge base for future reference. - Proactively identify and escalate complex problems to the development team for resolution. - Maintain a positive and professional demeanor to foster strong customer relationships and build brand loyalty. Qualifications: - Bachelor's degree in Accounting, Business, or related fields (preferred). - Minimum 1 year of experience as an Accountant or in a customer service role. - Strong understanding of accounting principles. - Excellent written and verbal communication skills in English with a focus on clear and concise explanations. - Proficiency in Microsoft Office Suite. Good to Have: - Experience in using financial accounting software or ERP/CRM/HCM Software. - Experience creating documentation. - Experience conducting software demonstrations. In addition to the fulfilling role you will play in our team, you can also benefit from competitive salary, health insurance, professional development opportunities, and a collaborative and innovative work environment at Eallisto Informatics.,