Account/Client Success Manager

As a valuable member of our team, you will be responsible for gathering briefs, translating them into actionable scopes, and effectively managing expectations. You will play a key role in planning timelines, coordinating delivery schedules, and ensuring internal teams are held accountable for their work. Additionally, you will be expected to upsell and cross-sell services to clients while maintaining retention and NPS targets. In this role, you will conduct regular review meetings and prepare performance reports to track progress and identify areas for improvement. Your ability to handle escalations and address scope creep diplomatically will be crucial to maintaining positive client relationships. If you are looking for a challenging and rewarding opportunity, we encourage you to apply now through our website at btwgroup.co/careers. This is a Full-time position suitable for both experienced professionals and freshers. The work location for this role is in person, providing you with the opportunity to collaborate closely with your team and clients.,