Account Receivable/Collection Executive

Company Summary:

• The company is an online platform dedicated to helping aspiring women entrepreneurs start and grow fashion brands from home. It offers structured training, mentorship, and a step-by-step business blueprint, especially for those without prior experience in fashion or business. The community has grown to over 10,000 members, many of whom have successfully launched their own fashion labels through the platform.

Role & Responsibilities:

• We are seeking a diligent and self-driven **Accounts Receivable / Collection Executive** to join our operations team. The ideal candidate will manage payment follow-ups, reduce outstanding dues, and ensure timely collections from clients and customers. This role is crucial in maintaining healthy cash flow and supporting customer experience through professional and consistent communication.

Key Responsibilities

Payment Follow-Ups:

• Call, message (WhatsApp), and email clients to remind and follow up on pending payments in a professional and timely manner.

Customer Interaction:

• Address payment-related queries and concerns with clarity and empathy.
• Maintain positive client relationships while encouraging timely payment.

Record Management:

• Maintain accurate records of all customer interactions, payment statuses, and follow-up actions using Excel, Google Sheets, and CRM systems.

Reporting:

• Prepare daily, weekly, and monthly reports on collection status, outstanding amounts, and follow-up actions.
• Share updates with senior finance or operations team.

Internal Coordination:

• Liaise with sales, support, and finance teams for issue resolution, client validation, and payment confirmation.

Dispute Handling:

• Escalate payment disputes or complex cases to the concerned departments and ensure resolution.

KPI Tracking:

• Achieve monthly collection targets and minimize bad debts or overdue payments through structured follow-ups.

Required Qualifications and Skills

• Strong verbal and written communication (English proficiency required)
• Excellent negotiation and persuasion skills
• Working knowledge of Excel, Google Sheets, and CRM tools
• Organized, detail-oriented, and target-driven
• Ability to handle pressure, objections, and customer dissatisfaction tactfully

Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

• Flexible schedule

Education:

• Diploma (Required)

Experience:

• Collection Executive: 2 years (Required)

Work Location: In person