Account Manager - UK Voice Process

Position: Account Manager - UK Voice Process

Are you a highly motivated professional ready to take the next step in your career? Do you love helping customers, thrive in a dynamic environment, and have a passion for PropTech? If so, wed love to hear from you!

As an Account Manager, you'll play a key role in our customer support team, acting as the primary point of contact for our customers. You'll be responsible for managing relationships, ensuring smooth communication, and providing top-notch support.

International Voice Process

Were looking for candidates with experience in international customer support and voice processes.

Youll be:

• Assisting customers via phone, ensuring their concerns are addressed professionally.
  
• Raising support tickets and monitoring work orders to completion.
  
• Collaborating with teams across the company to provide excellent customer service.
  
• Handling escalation and retention calls effectively.
  
• Learning and growing within the world of PropTech, with ample opportunities for career advancement.
  

What We’re Looking For:

• Minimum

  4 years of experience

  in customer support or account management.
• Experience in international voice processes and SaaS-based customer support (preferably UK).
  
• Strong written and verbal communication skills (English).
  

• People-handling skills with the ability to gel well within the team and potential to lead in the future.

• Operations knowledge.

• Knowledge of the PropTech and SaaS industry.
  
• Experience as a Project Manager would be an added advantage.
  
• Familiarity with Scrum and Agile methodologies would be an added advantage.
  

• Ability to handle escalations and retention calls with professionalism.

• Intelligent, proactive, and tech-savvy, with eagerness to learn new tools and processes.
  
• A team player with a positive attitude and a passion for customer service.
  
• Comfortable in a fast-paced environment and meeting performance goals.
  

Why Join Us?

• Extensive Training & Growth – We invest in your success!
  

• Stable & Expanding Company – Growing consistently for the past five years.

• Exciting Industry – Work with cutting-edge AI-driven PropTech solutions.
  
• Collaborative Team Culture – Be part of a vibrant, supportive work environment.
  

• Perks – Free lunch and dinner at the office!

About GNB

We develop in-house software solutions for UK real estate agencies, helping them manage and grow their businesses. Our products include:

• Mobile-optimized websites & apps
  
• 360 property viewings
  
• Automated social media & back-office software
  

gnbproperty.com

Ready to make an impact? Join our growing team today!