Account Manager

Teamware Solutions

6 - 8 years

7 - 10 Lacs

mumbai maharashtra india

Posted:8 hours ago| Platform: Foundit logo

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Skills Required

account management use product usage data engagement analytics sales and account executives\

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Own the
end-to-end relationship
with assigned customers, including
renewals
,
upsells
, and
overall satisfaction
.
Develop and execute
strategic account plans
outlining renewal schedules, expansion roadmaps, and adoption KPIs.
Use
product usage data and engagement analytics
to identify upsell opportunities and drive customer expansion.
Collaborate with
Sales and Account Executives
to generate and close cross-sell leads.
Ensure strong product adoption by enabling customer teams, promoting feature utilization, and sharing best practices.
Anticipate
churn risks
and implement proactive
retention strategies
and stakeholder engagement plans.
Conduct regular
Business Reviews
with clients to communicate value, adoption trends, and future opportunities.
Serve as the
voice of the customer
within internal teams (Product, Support, Marketing), channeling actionable feedback.
Maintain accurate and up-to-date tracking of
renewal pipelines
,
expansion potential
, and
account health
in CRM systems.

Qualifications & Skills

6+ years
of experience in
Customer Success, Account Management, or Renewal Sales
within a SaaS or digital solutions environment.
Proven track record of meeting or exceeding
renewal and upsell revenue targets
.
Strong understanding of
SaaS customer success metrics
, such as CSAT, NPS, adoption rate, and customer health scores.
Ability to build and maintain
trusted advisor relationships
with senior stakeholders and decision-makers.
Commercially savvy with experience in developing account growth strategies and handling contract renewals.
Proficient in
CRM systems
(e.g., Salesforce) and customer analytics tools.
Excellent
communication, presentation, and stakeholder influencing skills
.
Highly organized, self-driven, and capable of managing multiple complex accounts simultaneously.
Bachelor's degree
required;
MBA preferred
.

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