Account Manager (Quick Commerce)

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Salary

Account Manager (AM)

Account Manager – Quick Commerce

Job Title: Account Manager (Quick Commerce)

Job Overview

Account Manager

Key Responsibilities

• Platform Relationship Management:

  Serve as the primary point of contact for Category Managers at Q-commerce platforms. Negotiate margins, Joint Business Plans (JBP), and visibility slots (banners, search ads).

• Assortment & Cataloging:

  Ensure 100% catalog health. Manage product listings, high-quality imagery, and SEO-optimized descriptions to improve discoverability.

• Inventory & Availability (Fill Rate):

  Coordinate with the supply chain team to ensure 95%+ stock availability across all dark stores. Monitor "Out of Stock" (OOS) patterns and prevent loss of sales.

• Growth & Promotions:

  Plan and execute the monthly marketing calendar. Run platform-specific offers (Buy 1 Get 1, lightning deals) and track their Return on Ad Spend (ROAS).

• Performance Analytics:

  Deep dive into daily dashboards. Track key metrics including Gross Merchandise Value (GMV), conversion rates, and "Sell-through" velocity.

• Competitor Mapping:

  Keep a close watch on competitor pricing, new launches, and visibility tactics on the apps.

Required Skills & Qualifications

• Experience:

  2–5 years in E-commerce or FMCG Account Management. Experience specifically with Q-commerce platforms is a major plus.

• Analytical Prowess:

  Advanced Excel/Google Sheets skills are mandatory. You should be able to turn raw data into a growth strategy.

• Negotiation Skills:

  Proven ability to negotiate with platform partners to get the best visibility at the lowest cost.

• Agility:

  Ability to react in "real-time." In Q-commerce, a 1-hour stock-out can lead to a significant revenue drop.

• Education:

  MBA or a degree in Marketing/Business is preferred.

Key Performance Indicators (KPIs)

1. GMV Growth:

   Month-on-Month (MoM) increase in sales revenue.

2. Fill Rate:

   Maintaining high product availability across all regions.

3. ROAS:

   Efficiency of the marketing/visibility spend on the apps.

4. Market Share:

   Growing our brand's share within the specific category.