Account Manager

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers

• Help customers through email, phone, online presentations, screen-share, training

• Develop a trusted advisor relationship with key accounts, customer stakeholders, and

executive sponsors

• Ensure the timely and successful delivery of our solutions according to customer needs and objectives

• Communicate clearly the progress of monthly/quarterly initiatives to internal management.

• Obtain in-depth product knowledge and give appropriate resolution to clients

• Forecast and track key account metrics

• Update job knowledge by participating in educational opportunities; reading professional

publications; maintaining personal networks; participating in professional organizations

• Enhance department and organization's reputation by accepting ownership for

accomplishing new and different requests; exploring opportunities to add value to job accomplishments

• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis

• Monitor and analyse customer's usage of product

• Responsible for working with the Sales team to on board and integrate new clients and

developing existing client relationships

• To retrieve the subscription bill, work closely with the Invoice departments.

• Liaise between the customer and internal teams

• Assume new duties in order to make the entire operation simpler and more beneficial to all

departments.

Requirements:

• Proven account management or other relevant experience

• Demonstrated ability to communicate, present and influence credibly and effectively at all

levels of the organization.

• Experience in delivering client-focused solutions based on customer needs

• Proven ability to manage multiple projects at a time while paying strict attention to detail

• Excellent listening, negotiation and presentation skills

• Excellent verbal and written communications skills

• Bachelor's Degree in appropriate field of study or equivalent work experience

• Deep digital understanding

• Self-motivated and able to thrive in a results-driven environment

• Natural relationship builder with integrity, reliability and maturity

• Ability to prioritize among competing tasks

• Critical thinking and problem solving skills

• Expert at Microsoft Office Suite, Google Apps, and help desk support software

• Channel Manager, OTA background added benefit

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Application Question(s):

• Do you have experience in Property Management Software?

Work Location: In person