Account Manager - Customer Success

This role is for one of the Weekday's clients

Requirements

What You'll Do

• Own and manage relationships with trial users, ensuring they experience success and develop strong advocacy for the product.
• Drive trial-to-paid conversions by engaging users early, understanding their goals, and mapping a clear path to value.
• Proactively identify and unblock users who may be stuck or losing momentum.
• Deliver high-touch onboarding and activation support, especially for high-value or high-potential accounts.
• Apply strong customer success practices to guide setup, adoption, retention, and expansion opportunities.
• Collaborate with product, sales, and growth teams to share insights and enhance the overall trial experience.
• Track account health, usage patterns, and engagement signals to identify risks and capitalize on opportunities quickly.
  

What Makes You a Good Fit

• You genuinely enjoy helping customers succeed and find fulfillment in their progress.
• You have 2+ years of experience in customer success, account management, or a related role focused on driving outcomes and revenue.
• You're comfortable having consultative conversations about ROI, business value, and customer success goals.
• You enjoy interacting with people from diverse backgrounds and learning about their challenges and perspectives.
  

Skills

• Customer Success
• Customer Retention
• Renewals
• Cross-Selling
• Upselling