Account Manager (Creative AI Outputs)

As the primary liaison between clients and the Creative Ops/AI teams at the early-stage startup building an AI-native ecommerce technology stack, your role is crucial in owning client relationships for creative deliverables enabled by AI. You will need to understand client needs, set expectations, coordinate delivery, and ensure satisfaction and growth. **Key Responsibilities:** - Onboard new clients for AI-driven creative services by gathering briefs, clarifying objectives, setting timelines, and defining success metrics. - Maintain regular communication with clients through status updates, feedback sessions, and reporting on deliverables. - Translate client requirements into clear internal briefs for Prompt Engineers, designers, and QA teams. - Manage project timelines and resource allocation, prioritizing requests when capacity is limited. - Monitor deliverable quality and performance against agreed metrics, proactively addressing any issues. - Facilitate feedback loops by collecting client feedback, synthesizing actionable insights, and ensuring prompt follow-up by internal teams. - Identify upsell or expansion opportunities within existing accounts based on understanding client needs and AI capabilities. - Prepare concise reports or presentations for clients showcasing performance, impact, and next steps. - Maintain documentation of client preferences, brand guidelines, and past iterations to streamline future engagements. - Act as an advocate for the client internally, balancing feasibility, scope, and business priorities. **Core Qualifications:** - Excellent communication and stakeholder management skills to build trust, handle difficult conversations with clarity and empathy. - Strong organizational skills to manage multiple accounts and deliverables in parallel without dropping details. - Understanding of AI-driven creative workflows and comfortable discussing capabilities and constraints of generative models. - Analytical mindset to track project metrics, interpret data to inform recommendations. - Problem-solving skills to anticipate risks, propose solutions, and escalate appropriately. - Collaborative approach to work across Prompt Engineering, QA, design, and product teams to deliver on client needs. *Nice-to-Have:* - Prior experience in agency or client-facing roles delivering creative/marketing services, especially involving AI tools. - Familiarity with e-commerce clients or digital marketing contexts. - Basic understanding of prompt engineering or generative AI model behavior to set realistic expectations. - Experience with project management tools and reporting dashboards.,