Account Manager

Job Title :

Key Responsibilities

Account Management :

• Act as the primary liaison between the client and internal teams.
• Identify and pursue new business opportunities within existing client accounts, focusing on IT services and consulting.
• Drive account growth through proactive opportunity identification and solution alignment
• Understand client goals and Covalense solutions/Services to meet business needs.
• Drive account growth through strategic planning, upselling, and cross-selling.
• Ensure high levels of client satisfaction and retention.
• Stay updated on market trends, competitive dynamics, and emerging technologies to refine and improve account strategies. Use customer insights to drive proactive sales activities and adjustments in strategy.
• Identify and pursue new business opportunities within existing client accounts, focusing on IT services and consulting.
• Lead contract negotiations, ensuring favourable terms for both the client and the organization.
• Customer satisfaction & health measured by SLA performance, NPS/CSAT scores and % customer retention

Proposal & Presentation Support

• Collaborate with pre-sales and solution teams to develop compelling services proposals and bid responses.
• Create and deliver impactful client presentations
•  Translate technical solutions into business value propositions.
• Support business development efforts with strategic insights and storytelling.

Required Qualifications

• Bachelors degree in computer science, Information Technology, or related field /MBA .
• 4+ years of experience in Account management in IT/ITES services or GCC’s
• Excellent communication, presentation, and stakeholder management skills.