Account Manager

Job Description

Job Description: Key Responsibilities Area 1. Client Relationship Management Retention Maintain high levels of client satisfaction through proactive communication, responsiveness, and timely issue resolution. Build long-term relationships and ensure consistent client engagement to drive repeat business and loyalty. Drive CSAT/NPS surveys and act on feedback for continuous improvement. 2. Account Growth Revenue Expansion Identify and pursue upselling and cross-selling opportunities within existing accounts. Understand client business needs and align service offerings accordingly to increase account value. Meet or exceed revenue growth targets through strategic account expansion. 3. Project Coordination Timely Delivery Ensure all client projects are delivered on time, meeting quality and accuracy standards. Coordinate effectively with internal teams (e.g., production, quality, and sales) to manage deliverables without delays or escalations. Monitor project progress and address risks or delays proactively. 4. Reporting, Documentation Compliance Maintain clear, accurate, and up-to-date records of client interactions, project briefs, and meetings. Ensure timely submission of reports, trackers, and client status updates. Comply with internal documentation standards and audit requirements. 5. Strategic Planning Stakeholder Communication Participate actively in quarterly business reviews and account planning sessions. Contribute insights to strategic decision-making through client intelligence and market knowledge. Maintain regular, structured communication with key clients and internal teams to align goals and expectations. KPI parameters for Sales/Business Development Total Points: 100 S. No. Activity Total Points Target 1 Revenue Generation 20 100% 2 Key Accounts Health 10 100% 3 Quotation sent 10 30 Quotation 4 Quotation Converted 10 12 Quotation 5 Client Meetings 10 10 Meetings 6 Sales Pipeline 10 20 Lakh 7 Payment Collection 10 100% 8 Profit Margin 5 >45% 9 Attendance 5 100% 10 CSAT 10 95% KPI Target: 85% Responsibilities: Requirements: Excellent Communication Skills