Account Manager

Abouts Us:

• Join a company that values your growth and offers continuous learning opportunities
• Work with global Information Technology, Security and Cloud leaders to provide business solutions for our customers worldwide.
• Enjoy a dynamic and fast-paced workplace with a focus on your personal and professional development
• Competitive compensation package with abundant opportunities for professional growth and advancement.

About the Role

• Act as the primary point of contact for assigned clients, ensuring high levels of customer satisfaction and retention.
• Develop and maintain strong, long-term relationships with key stakeholders and decision-makers within client organizations.
• Understand client needs and objectives and proactively propose solutions that align with their goals.
• Prepare and deliver account plans, business reviews, and performance reports.
• Coordinate internally with cross-functional teams (e.g., Sales, Support, Technical, Finance) to ensure timely and successful delivery of products and services.
• Identify opportunities for upselling, cross-selling, and expanding the scope of services.
• Meet or exceed quarterly and annual sales and growth targets.
• Manage contract renewals, pricing negotiations, and ensure timely billing and collections.

• Maintain accurate account records, updates, and reporting using CRM tools (e.g., Salesforce, Zoho).

Qualifications:

• Bachelors degree in business administration, Marketing, or a related field.
• 57 years of experience in account management, client servicing, or sales, preferably in the IT services, telecom, software solutions.
• Proven track record of meeting/exceeding revenue targets and maintaining high client satisfaction.
• Strong interpersonal, communication, and presentation skills.
• Excellent negotiation, problem-solving, and conflict-resolution abilities.
• Ability to manage multiple client accounts and prioritize effectively.
• Proficiency with CRM tools and Microsoft Office Suite.

Preferred Skills:

• Experience working with enterprise clients or government sectors.
• Certifications such as PMP, ITIL, or relevant sales certifications are a plus.

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