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5.0 - 10.0 years

3 - 6 Lacs

Ahmedabad

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Role Overview We re on the lookout for energetic, driven, and passionate sales professionals to join our team and propel our growth to new heights! Whether you re a budding Executive or an experienced Manager , you ll play a key role in shaping our sales strategy, building strong client relationships, and driving revenue success. Ready to tackle challenges head-on, inspire your team, and make an impact? Let s make it happen! Responsibilities Lead & Inspire : Support and guide inside and frontline sales teams to achieve targets and drive revenue growth. Strategize & Execute : Assist in crafting and implementing effective sales strategies to generate leads, engage prospects, and build strong customer relationships. Collaborate & Coordinate: Work closely with pre-sales, post-sales, and support teams to ensure smooth coordination and excellent customer service. Prospect & Close : Participate in prospecting, cold-calling, and closing deals while expanding the company s market presence. Present & Dazzle : Deliver engaging sales presentations, product demos, and customized pricing proposals to highlight our offerings. Follow Up & Deliver : Manage the sales funnel, conduct follow-up calls, address inbound inquiries, and resolve customer issues. Drive Growth : Identify new business opportunities, analyze market trends, and contribute to closing deals that align with organizational goals. Maintain CRM : Update and manage CRM systems with accurate account information and activity tracking. Education & Experience A bachelor s degree in Engineering, Business Management, or a related field. 2 to 10 years of experience in sales, business development, or account management. Familiarity with CRM tools and office productivity software. Bonus Perks Occasional Travel - Meet key accounts and build stronger relationships. Training & Development - Get exposure to sales methodologies & leadership programs. Be Part of a Visionary Team - Help us shape the future of sales at QLC! Are you ready to innovate, grow, and drive success? If youre excited to take on new challenges and elevate your career, we can t wait to hear from you!

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2.0 - 8.0 years

1 - 4 Lacs

Pune

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Role Overview We re on the lookout for energetic, driven, and passionate sales professionals to join our team and propel our growth to new heights! Whether you re a budding Executive or an experienced Manager , you ll play a key role in shaping our sales strategy, building strong client relationships, and driving revenue success. Ready to tackle challenges head-on, inspire your team, and make an impact? Let s make it happen! Responsibilities Lead & Inspire : Support and guide inside and frontline sales teams to achieve targets and drive revenue growth. Strategize & Execute : Assist in crafting and implementing effective sales strategies to generate leads, engage prospects, and build strong customer relationships. Collaborate & Coordinate: Work closely with pre-sales, post-sales, and support teams to ensure smooth coordination and excellent customer service. Prospect & Close : Participate in prospecting, cold-calling, and closing deals while expanding the company s market presence. Present & Dazzle : Deliver engaging sales presentations, product demos, and customized pricing proposals to highlight our offerings. Follow Up & Deliver : Manage the sales funnel, conduct follow-up calls, address inbound inquiries, and resolve customer issues. Drive Growth : Identify new business opportunities, analyze market trends, and contribute to closing deals that align with organizational goals. Maintain CRM : Update and manage CRM systems with accurate account information and activity tracking. Education & Experience A bachelor s degree in Engineering, Business Management, or a related field. 2 to 10 years of experience in sales, business development, or account management. Familiarity with CRM tools and office productivity software. Bonus Perks Occasional Travel - Meet key accounts and build stronger relationships. Training & Development - Get exposure to sales methodologies & leadership programs. Be Part of a Visionary Team - Help us shape the future of sales at QLC! Are you ready to innovate, grow, and drive success? If youre excited to take on new challenges and elevate your career, we can t wait to hear from you!

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3.0 - 7.0 years

5 - 9 Lacs

Mumbai

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Marketing Communications (Marcom) is the creatively-led global team that oversees Apple s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.The Channel Marcom team is responsible for driving all marketing communications in the indirect channel, delivering best in class Apple customer experience across all customer touch-points, including communications and merchandising strategies within partners brick-and-mortar and online environments.We are looking for an experienced marketer and project owner to be responsible for driving product launch and geo-origination works for Apple s hardware and services as well as seasonal and tactical campaigns in all indirect routes to market. digital environments. Description This role requires close collaboration with cross-functional teams both within and outside of Marcom, and needs strong ownership to drive world-class marketing and communications solutions for Apple s indirect routes to market. Key responsibilities include:Work with Partner Comms, Sales, Brand, Strategy and Product Marketing teams to identify key business challenges and opportunities. Translate marketing, business and partner objectives into strategic comms plans as well as insightful briefs that will inspire the best possible work.Serve as single point of contact for responsible projects from an overall planning, communications and deliverables perspective, representing India s needs with WW Marcom to clearly articulate local insights, objectives and solutions for responsible geo-origination campaigns.Oversee cross-functional creation and production process, work closely with internal teams and external agencies to ensure flawless execution and timely delivery of assets that meet the business needs.Collaborate with cross-functional teams to ensure alignment between Sales and Marketing throughout the campaign planning and production process.Provide hindsights and learnings to local stakeholders and WW Channel Marcom, innovate and evolve the work and how we make it. 8 years experience in marketing communications domain. Experience in international account management at an advertising agency or in-house marketing communications for a global brand. Experience in channel marketing discipline, including visual merchandising, retail marketing/campaigns, POS, and customer-engagement programs. Preferred Qualifications Extensive experience in brand communications (Above The Line & Below The Line), and a deep understanding of integrated campaigns across omni-channel touch-points, including online and offline experiences. A deep understanding and curiosity in the consumer journey, and its opportunity to drive connected creative ideas and route to market strategies. Experience partnering with, and building productive relationships with Creatives. Strong project management skills with demonstrated ability to multitask and set priorities within tight timelines and high expectations. Cut through ambiguity. Able to operate effectively even when things are uncertain. Adapts quickly to changing conditions. Think clearly and strategically. Seeing ahead to future possibilities and translating them into breakthrough strategies that show clear connection between vision and action. Also able to distill big decisions down to their determinative factors. Strong collaboration and interpersonal skills. Capable of encouraging, inspiring and influencing others to work together to move things forward, both internally and externally. Communicates effectively. You can adapt your communications to convey a clear understanding of the unique needs of different audiences, from external agencies to senior management. Attention to detail and result-oriented. Superior written and verbal communications skills.

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3.0 - 7.0 years

5 Lacs

Mumbai

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Partner Sales Description - Job Summary This role is responsible for maintaining partner account plans for sales growth, sharing complex information regarding the organization s offerings, and fostering strong partner relationships. The role handles intricate contract negotiations, tailors solutions to customer needs, and converts leads into joint sales activities while managing the sales funnel. The role recruits new partners, and conducts training sessions to ensure effective representation of the organization. Responsibilities Serves as the expert to the partners for advanced information regarding the organization s offerings, promotions, and configuration. Builds strong relationships with partners at various organizational levels, including senior executives, to strengthen collaboration and align business goals. Handles contract negotiations and manages terms and conditions to ensure they meet both partner and organization expectations. Collaborates with partners to tailor solutions that meet specific customer needs, including customization of products and services to align with client requirements. Collaborates with seniors to develop and maintain partner account plans to promote sales growth. Identifies new partners that align with the organizations strategic objectives and foster their integration into the sales ecosystem. Transforms potential leads into joint sales activities with partners while managing the organization s sales funnel. Works with a team of sales professionals to achieve assigned quotas while engaging in transactional and relationship selling in adherence to legal requirements. Conducts training sessions for partners on the latest products, services, and industry trends, empowering them to effectively represent the organization to clients. Education & Experience Recommended Four-year or Graduate Degree in Sales, Marketing, Business Administration, or any other related discipline or commensurate work experience or demonstrated competence. Typically has 4-7 years of work experience, preferably in enterprise selling, channel & alliance, or a related field or an advanced degree with 3-5 years of work experience. Preferred Certifications NA Knowledge & Skills Account Management Automation Business Development Business Planning Business To Business Channel Sales Customer Relationship Management Market Share Marketing Merchandising Outside Sales Product Knowledge Sales Management Sales Process Sales Prospecting Sales Strategy Sales Territory Management Salesforce Selling Techniques Value Propositions Cross-Org Skills Effective Communication Results Orientation Learning Agility Digital Fluency Customer Centricity Impact & Scope Impacts multiple teams and may act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Complexity Responds to moderately complex issues within established guidelines. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Sales Schedule - Full time Shift - No shift premium (India) Travel - Relocation - Equal Opportunity Employer (EEO) -

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8.0 - 9.0 years

32 - 37 Lacs

Bengaluru

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Amazon Business is a USD25B+ business spanning 9 countries (US, Germany, UK, France, Italy, Spain, Japan, Canada and India). Amazon Business (amazon.in/business) launched in India in September 2017 with the vision to be the destination for all businesses in India to find, discover and buy for all their business needs, and it is still day 1 for us. Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon. We are focused on building solutions that enable the B2B customer to find, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions. Our customers include individual professionals, small businesses to large institutions (and everything in between). Our business customers have different needs than the traditional Amazon customer and we are reinventing everything from how we display our selection, price our products, and provide the right customer experience. We are looking for a hands-on, detail oriented and a self-starter person with a passion for independent problem-solving, have proven data analysis skills, and have strengths in stakeholder management and invent and simplify. is to B2B specific programs to drive efficiency and growth for overall category. As a Senior Program Manager, you will have the opportunity to- Build the strategy for selection, pricing, availability and affordability and the key pillars to drive the AB flywheel Build scalable processes and stakeholder mechanisms to drive success for these charters Work closely with the category, account management teams within SSR and CPS to execute plans and track performance The position is located in Bangalore, India, and reports into the Category Leader. 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.) 4+ years of driving process improvements experience Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Experience defining program requirements and using data and metrics to determine improvements Experience in complex problem solving, and working in a tight schedule environment

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3.0 - 7.0 years

7 - 8 Lacs

Bengaluru

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Ads With millions of customers visiting us every day to find, discover, and buy products, Amazon is obsessed with making the shopping experience the best it can be and advertising is part of that experience. We are a fast-growing team within Amazon and strive to make advertising so relevant that customers welcome it on Amazon and across the web. We put the customer at the heart of everything we do. If you re obsessed with being a part of digital Ads that informs instead of interrupts; that helps brands deliver great products and brands; and that empowers customers take informed purchase decision, then we want you to come join us and make Amazon Ads even better. About the Role Brands and advertising agencies are 2 key customers of Amazon Advertising business. We have product solutions that help them with brand/ consumer insights, and drive productivity in their advertising account management process. We are looking for a hands-on, customer-obsessed and highly-motivated Account Manager to educate, enable and support brands and agencies on these product solutions. The Account Manager will be part of a close-knit team of Product and Program managers supported by a dedicated tech team, working together to a) launch new product features amongst right customers (brands and agencies), b) scale the product s adoption amongst our external customers, and internal stakeholders, c) provide user feedback to improve product features and user experience. Responsibilities: The key areas of responsibility are: 1) Drive the go-to-market (launch) of our products/ new features amongst relevant external customers and internal stakeholders, highlighting key product USP and benefits for the customers. 2) Scale product usage/ adoption amongst our customers by conducting regular product training sessions like webinars, 1:1 training, etc., highlighting key business use-cases served through our products. 3) Develop product education resources like help pages, playbooks, FAQs, e-mailers, etc. and socialize these amongst our customers. 4) Be the single point of contact for key brand and agency accounts, providing dedicated support to them in using our products for their advertising/ business use-cases, driving product education and addressing user queries. 5) Identify user pain points, friction areas and top features for the product and share structured feedback with internal teams for product improvement. 6) Analyze usage trends to identify and action upon product adoption improvement opportunities. Bachelors degree with 2+ years of experience in external customer facing roles (customer service, advertiser service, account management, etc.) Excellent communication skills able to communicate effectively with external customers Good presentation skills able to present to up to mid-management members in brands and agencies. High degree of ownership and process orientation Basic analytical and MS Office skills (Excel, email, powerpoint) 2+ years proven experience in ad operations/ ad sales/ online marketing/product GTM-marketing. 2+ years working in an external client facing environment Advanced Excel / data analytics skills

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4.0 - 12.0 years

13 - 15 Lacs

Chennai

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Are you passionate about revolutionizing how movies and TV shows are discovered, streamed, and enjoyed worldwide? Do you want to define the next generation of digital entertainment and enhance the way millions of Amazon customers experience Prime Video? If yes, this opportunity will appeal to you. Come join our GSS Campaign Operations team and help define the course of the Amazon business. Prime Video brings together the world s best creators with the most passionate communities in a way that no other entertainment brand can. Not only are we a one-stop hub for distinctive, critically-acclaimed and award-winning original programming including TV series such as The Rings of Power, The Boys, and Jack Ryan and movies like Coming 2 America, Cinderella, and The Tomorrow War, but we offer a multi-dimensional experience that allows subscribers to fully immerse themselves in their fandom: to read the book, to listen to the soundtrack, to buy the costume, to replay live sports in real time, and more. And that breadth and connection to the Amazon family of brands, along with the support of a passionate and diverse global team, makes Prime Video a company where creators and makers of all kinds can build their future. We are looking for an experienced candidate to handle acquisition and process optimization for our Digital Shared Services Marketing team. This individual should enjoy a fast-paced environment where they can affect the customer experience and be an instrumental part of expanding our foot print into multiple digital teams. 2+ years of sales or account management experience 2+ years of digital advertising and client facing roles experience Experience with Excel Experience analyzing data and best practices to assess performance drivers Experience analyzing key open issues and resolution metrics for each of the managed accounts Experience using customer research, hard data and metrics to back up assumptions, generate forecasts, and assess the efficacy of marketing programs Experience utilizing automated marketing systems and tools involving email, web, analytics, and CRM (Marketo, Tableau, Salesforce, etc.) for targeting, segmentation, reporting for demand generation Experience using any of SQL or other analytical tools for conducting data analysis Experience with customer segmentation, profiling, and targeting A team player with the ability to build relationships with key stakeholders and partners.

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1.0 - 5.0 years

13 - 14 Lacs

Hyderabad

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-Provide analytics support to Novartis internal customers (Country & Acts as a function level SME, works on multiple client engagements with collaborating with teams members to produce high quality results. Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skills Your responsibilities include, but are not limited to: Help develops new service offerings in close collaboration with functional and account management teams The responsibilities for this role include but not limited to deliver Call planning/ Refinements / Territory Alignments / Incentives independently with high quality, on time, error-free and in line with requirements. Able to communicate effectively and handle client calls independently. Should be able to contribute to ideas in team huddles for process improvements. Continuously improve processes by eliminating redundancies and inefficient process. - Should have proven ability to guide and Onboard new members quickly. Should be able to cross collaborate and identify bottle necks in newer processes or launches Build and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service Hands on to Customer segmentation & targeting, Field-force optimization, Territory alignment, Incentive compensation (Plan-Design-Admin), Territory sales performance reports, Activity (QTQ) performance reports, Others SFE support, Call plan management and Territory action plan report Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services What you ll bring to the role: Should be customer service oriented and strong and proactive business results-focus, and proven track record to provide insights that increase efficiency Support team leaders in recruitment and on-boarding of new associates within the organization. Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function. Stay in sync with all internal functional operating procedures like time tracking, critical metric tracking and strong analytical thinking with problem solving approach. Able to deliver Call planning/ Refinements / Territory Alignments / Incentives independently with high quality, on time, error-free and in line with requirements. Communicate effectively and handle client calls independently. Should be able to contribute to ideas in team huddles for process improvements. Continuously improve processes by eliminating redundancies and inefficient process. Build and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc. Reporting, and other internal systems and processes. Comply to all Novartis operating procedures as per legal / IT / HR requirements Desirable requirements: University/Advanced degree is required, Master s degree in fields such as business administration, finance, computer science or technical field is preferred Experience (2+ years) in |Hands-On | Snowflake (SQL), ETL, Data Model Design IC, Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment. Hands on to Dataiku, JCPM, JAMS, Python, SQL, Excel, Powerpoint, Zaidyn (good to have). Experience on JTD is required in case of Alignment hiring. Should be keen on learning new tools and techniques and adapt to technological transformations

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1.0 - 6.0 years

13 - 14 Lacs

Hyderabad

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The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record , ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments About the Role Location - Hyderabad #LI Hybrid About the Role: The Business Analyst for the Tagging and Social Media Management team will serve as a vital operational member dedicated to achieving excellence in campaign tagging and social media account management. This role requires ensuring that business processes and deliverables comply with established Service Level Agreements and on time delivery. The ideal candidate will possess strong analytical skills and experience in managing Agencies on Record, ensuring they adheres to standard practices and guidelines, offering oversight and guidance as necessary while working collaboratively with cross-functional teams and departments Key Responsibilities: Requirements Collection and Documentation - Gather and meticulously document all business and technical requirements to ensure alignment with project objectives and stakeholder needs. Ability to generate UTM Tracking codes for different types of marketing channels, to get detailed metrics about the visitors from tracking platforms like Google Analytics etc. Hands on experience of performing quality assurance checks for email proof copies related to SFMC/HQE, RTE email campaigns and troubleshoot issues. Ensure that all processes and deliverables adhere to established Service Level Agreements (SLAs), maintaining high standards of operational excellence. Utilize strong analytical capabilities to manage Agencies on Record (AoR) and Vendors on their requirements Demonstrate strong collaboration skills by working effectively with AoR partners and key stakeholders, fostering positive relationships and seamless communication. Employ effective negotiation techniques to resolve conflicts, secure favorable terms, and drive mutually beneficial outcomes with partners and stakeholders. Possess a deep understanding of marketing processes to effectively support campaign tagging and social media management initiatives. Exhibit proficiency in English (both written and verbal) to facilitate clear and effective communication across diverse teams and regions. Adapt to and efficiently work within both US and India operational environments, managing cross-cultural dynamics and remote collaboration. Identify opportunities for process enhancements and propose actionable improvements to increase efficiency and effectiveness within team. Leverage strong technical knowledge in the Martech space to support and optimize tools, platforms, and technologies used in social media management and campaign tagging. Apply extensive experience in social media management and operations to oversee and enhance social media strategies, ensuring successful execution and campaign performance. Build & maintain relationships with agency partners, collaborate with internal teams (e. g. Product, Brand teams) to enhance operational efficiency Provide support and training to cross-functional teams on campaign setup tools and processes Essential Requirements: Candidate must have at least 5+ years experience in managing marketing campaigns and social media account management, demonstrating strong technical and analytical skills and a track record of success working in a team-based environment Excellent analytical, problem-solving, negotiation and interpersonal skills. Proficiency in MS Office and tagging tools (e. g. , Claravine). Proven ability to understand the marketing execution landscape with detail understanding of marketing deliverables Excellent cross-functional skills with the ability to work and lead a cross-functional team. Excellent presentation, interpersonal, verbal and written communication skills with aptitude in fostering long-term relationships Past work reflects a track record of operational excellence including operational metrics and accountability Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage Bachelor s degree in business administration or in Computer engineering or other related field Certifications: Social Media Management (Preferably Meta or on any social media channels) is a plus ; Marketing Campaign tracking Certifications is a plus .

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3.0 - 9.0 years

17 - 19 Lacs

Hyderabad

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Summary -Provide analytics support to Novartis internal customers (Countries & Regional marketing and sales teams) on various low-medium complexity analytical reports. -Support and facilitate data enabled decision making for Novartis internal customers by providing and communicating qualitative and quantitative analytics. -Support business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks / activities, building process documentation and knowledge repositories -To be an integral part of a comprehensive design team responsible for designing promotional marketing materials. Senior Analyst - Alignment and Call Plan Responsible for delivering Call plans/Alignments to support the Field teams in reaching HCPs/Patients. About the Role Position Title: Senior Analyst (Call Planning) Location - Hyd |India| #LI Hybrid About the Role: Acts as a function level SME, works on multiple client engagements with collaborating with teams members to produce high quality results. Provide though leadership and innovation, lead initiatives of process excellence and possesses very strong analytical skills Your responsibilities include, but are not limited to: Help develops new service offerings in close collaboration with functional and account management teams The responsibilities for this role include but not limited to deliver Call planning/ Refinements / Territory Alignments / Incentives independently with high quality, on time, error-free and in line with requirements. Able to communicate effectively and handle client calls independently. Should be able to contribute to ideas in team huddles for process improvements. Continuously improve processes by eliminating redundancies and inefficient process. - Should have proven ability to guide and Onboard new members quickly. Should be able to cross collaborate and identify bottle necks in newer processes or launches Build and deliver below customer requirements as per agreed SLAs (timeliness, accuracy, quality, etc) and drive excellent customer service Hands on to Customer segmentation & targeting, Field-force optimization, Territory alignment, Incentive compensation (Plan-Design-Admin), Territory sales performance reports, Activity (QTQ) performance reports, Others SFE support, Call plan management and Territory action plan report Deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services What you ll bring to the role: Should be customer service oriented and strong and proactive business results-focus, and proven track record to provide insights that increase efficiency Support team leaders in recruitment and on-boarding of new associates within the organization. Leads capability building by actively prioritizing various knowledge sharing sessions that enables growth and improves quality of CSP Hyd deliverables across the function. Stay in sync with all internal functional operating procedures like time tracking, critical metric tracking and strong analytical thinking with problem solving approach. Build and maintain standard operating procedures (SOPs), quality checklists that will enable excellent quality outputs for all outputs within the function. Develop and maintain knowledge repositories that captures qualitative and quantitative reports of brands, disease areas, macroeconomic trends of Novartis operating markets, etc. Reporting, and other internal systems and processes. Comply to all Novartis operating procedures as per legal / IT / HR requirements Desirable requirements: University/Advanced degree is required, Master s degree in fields such as business administration, finance, computer science or technical field is preferred Experience (4+ years) in |Hands-On | Snowflake (SQL), ETL, Data Model Design IC, Pharma Analytics in a market research firm or pharmaceutical company or Pharma KPO and should have an understanding of Pharmaceutical business including its regulatory environment. Hands on to Dataiku, JCPM, JAMS, Python, SQL, Excel, Powerpoint, Zaidyn (good to have). Experience on JTD is required in case of Alignment hiring. Should be keen on learning new tools and techniques and adapt to technological transformations Why Novartis: Our purpose is to reimagine medicine to improve and extend people s lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us! Learn more here: https://www. novartis. com / about / strategy / people-and-culture You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Accessibility and accommodation Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl. india@novartis. com and let us know the nature of your request and your contact information. Please include the job requisition number in your message Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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0.0 - 6.0 years

6 - 7 Lacs

Hyderabad

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Summary Oversees security operations service line, technology governance and external/internal interfaces in accordance with service operations and management processes. About the Role Key Responsibilities: 10+ years of experience in Privileged Account Management using CyberArk Implementation/Operations experience on CyberArk v12 Responsible for privileged User account administration of various devices like Windows , UNIX DB , Networks and Security etc. Excellent Knowledge in managing CyberArk workflow and policies. Basic knowledge of MSSQL, ORACLE, UNIX, Active Directory, Windows etc. Experience in integrating CyberArk with SIEM systems, ticketing systems (SNOW), enterprise monitoring etc. Good Experience in working with AAM components. Installing CCP and CP with all possible application authentication methods Experience in configuring the CCP password calls Experience in configuring the SDK s for CP. Good overview of CyberArk DAP Good Documentation skills Experience in customizing the CPM plugins and PSM Connectors Work Experience: 10+ years of strong PAM support experience Strong oral and written communications skills CyberArk Certified Sentry, Or other PAM product knowledge Good knowledge of infrastructure management Strong cross functional leadership. Project Management. Interactions with senior management. People Leadership. You ll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. Commitment to Diversity and Inclusion: Accessibility and accommodation Join our Novartis Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here: https://talentnetwork. novartis. com/network Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients lives. Ready to create a brighter future together? https://www. novartis. com / about / strategy / people-and-culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork. novartis. com/network Benefits and Rewards: Read our handbook to learn about all the ways we ll help you thrive personally and professionally:

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0.0 - 1.0 years

2 - 3 Lacs

Noida

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Department: Account Management Location: India (Work from Office / Hybrid) Reports To: Account Manager / Senior Account Executive About Us We are a leading language service provider based out of India, delivering translation, transcription, interpretation, dubbing, subtitling, voice-over, DTP, MTPE, linguistic staffing, and AI training data solutions in over 250 languages worldwide. With a strong international client base, we are committed to delivering high-quality linguistic solutions tailored to the needs of enterprises, tech firms, media houses, and governmental organizations. Role Overview The Account Management Trainee is an entry-level position within the business development team of our language services organization. The trainee plays a supportive but critical role in the client acquisition and retention process. This individual will work closely with experienced sales professionals to learn the art of lead generation, client communication, proposal creation, and follow-up strategy. This position is ideal for fresh graduates or early professionals who wish to build a career in B2B sales, client servicing, and the fast-growing language services and AI localization industry. Key Responsibilities Assist in conducting targeted cold calling, emailing, and LinkedIn outreach campaigns. Participate in pre-sales activities including research, list building, and prospect qualification. Update and maintain accurate lead and client records in CRM systems. Join client calls, demos, and meetings with senior executives and document takeaways. Take detailed client briefs for ongoing projects and share summaries with internal teams. Support in preparing draft proposals and pricing quotations for client review. Follow up with clients under supervision for project updates, feedback, and payment reminders. Work closely with the delivery team to understand language solutions and project workflows. Attend internal training sessions to understand industry services, terminology, and tools. Growth Path With consistent performance over 6 12 months, trainees are eligible for promotion to Account Executive, where they can handle client portfolios independently, drive revenue targets, and participate in full lifecycle sales. Who You Are A proactive learner with a keen interest in client-facing roles. Clear and articulate in verbal and written communication. Willing to work in a structured, metric-driven sales environment. Comfortable with making cold calls, handling rejections, and chasing follow-ups. Organized and detail-oriented with the ability to multitask efficiently. Eager to understand how language solutions can solve business problems. Tools You ll Learn CRM (Zoho/Salesforce/HubSpot) LinkedIn Sales Navigator Google Workspace Quotation/Proposal Templates Language Industry-specific CRM/ERP platforms Compensation & Benefits Fixed CTC in the range of 3.0 4.8 LPA. Incentives based on performance metrics. Health insurance and ESI coverage. Certification reimbursements on sales and language industry programs. Growth-focused career path with regular upskilling opportunities. Key Skills: Communication Skills, CRM & Organization, Initiative & Proactiveness, Client Understanding & Briefing, Learning Agility, Sales Aptitude, Time Management Thank you for apply. we will get back to you soon.

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3.0 - 5.0 years

10 - 15 Lacs

Mumbai

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Job Description Believe is currently looking for a someone to Senior leader - Finance and Legal operations as part of its Finance and Legal Ops team in India. The person directly reports to the Central Director of Operations based in Mumbai, India. The person shall be in charge to oversee and supervise the finance and legal ops team for Believe and its entities which includes TuneCore and Ishtar Music based in India office. The person shall have the following job responsibilities in the respective domain: Finance Operations: You will be working closely with the central Finance operations team performing the below tasks: Develop and improve all internal collection and collection controls and processes. Share best practices in trade receivables and collections. Supervise an invoicing and cash collection team responsible for following up with customers and monitoring the aging of the aged balance. Contribute to the establishment of effective relationships with all internal partners: the commercial, legal, accounting and management control departments. Improve and reduce payment process times with international customers. This will also include revenue controls of digital and physical platforms along with neighbouring rights revenue collections with publishing societies. Meeting Audit Expectations Make recommendations to management regarding bad debts and effectively maintaining billing management. Contribute to the initiatives of the royalties team and the believe company. Management of the lettering of payments received to invoices. Participation in monthly closings with all accuracy of data with regards to invoices, billing, paid status, and aging balance Participation in the production of performance indicators Data analysis and proposal for accounting solutions Working on Publishing and licensing reports and ensuring the statements are well prepared for the finance to raise invoices. Communication to third party clients and sub-labels, accounting, etc. Legal Operations: You will be working closely with the central CAM (Contract and Account management) team and shall be performing the below tasks: Reviewing, validating, and electronically signing contracts, contractual annexes and amendments for LAS and Artist Services. Checking producer data and legal entities in contracts as per KYC procedures. Checking contractual terms and related approvals. Act as business partner to support Sales teams in the contractual workflow (CLM and Ticketing Support). Analysis and processing of contractual deviations from standard clauses. First-level analysis of contract operability to ensure proper execution of the contractual commitments. Manage the contractual workarounds by respecting SLAs and committing to improve KPIs and Signature lead times. Management of contractual data in our back-office tools (Account settings, Royalty tool settings in "Details"). Processing of ad-hoc requests to assist sales/legal teams (contract migration, amendment campaigns/correction of contractual data, onboardings etc.). Qualifications Master s degree in operations or finance/legal or Business management is preferred. Proven team management experience is a must. Collaboration & Relationship management with Internal s

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4.0 - 8.0 years

12 - 16 Lacs

Hyderabad

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At Alcon, were passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcons Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate I, Ocular Health Pharma General Field Sales & Account Management (Professional Path), is primarily responsible for promoting and increasing the market share of key pharmaceutical products. You will build relationships with healthcare professionals and execute marketing strategies to enhance efficiency, profitability, and market penetration. Specifics include: Promote and gain market share of key pharmaceutical products, achieving sales targets and implementing effective product marketing strategies Visit doctors, clinics, hospitals, pharmacies, optical shops, and distributors within a specific territory Educate and persuade customers to prescribe key products in line with company sales techniques and guidelines Conduct detailed call planning based on professional classification, territory alignment, and market analysis, maintaining records of call planning and activities Build and maintain beneficial relationships with all accounts to generate sales and block competitors Train other Medical Sales Representatives (MSRs), maintain product quality, and ensure timely reporting Ensure compliance with corporate guidelines Prepare detailed reports on calls, business opportunities, and competitor activities, conducting weekly and/or monthly call planning and reporting ATTENTION: Current Alcon Employee/Contingent Worker If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site. Find Jobs for Employees Find Jobs for Contingent Worker

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2.0 - 6.0 years

12 - 17 Lacs

Chandigarh

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At Alcon, were passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us? This role is part of Alcons Sales & Sales Support function, a team that helps provide access to products across all channels in an effort to drive customer satisfaction with eye care professionals to help people see brilliantly. The Sr. Associate I, Surgical General Field Sales & Account Management (Professional Path), is primarily responsible for achieving sales targets and driving sales, promotion, and development within designated accounts. You will build and implement sales plans, support the patient journey, and position Alcon and its brands effectively. Specifics include: Achieve sales targets for specific accounts and establish a sales/business plan for a designated client base or specific sales program Drive sales, promotion, and development in designated accounts to reach commercial goals Develop and maintain long-term relationships with key customers by acquiring a thorough understanding of their needs and requirements Expand relationships with existing customers by proposing solutions that meet their needs and objectives Develop customer development strategies and dedicated Account Management (KAM) action plans Lead the preparation of strategies and individual tactical plans, providing strategic input for account analysis and key programs Prepare and negotiate contracts, guiding initiatives targeting specific accounts Analyze market situations, including competitive intelligence on accounts and competitors Organize customer events and other programs independently or with the marketing/medical department, in line with business tactical plans Contribute to stakeholder mapping, including segmentation and profiling, and provide accurate data for the Alcon Customer Relationship Management system All associates must adhere to GxP regulations by strictly following Standard Operating Procedures (SOPs), maintaining accurate and complete documentation, ensuring rigorous quality control, and completing all required training. Associates are responsible for meeting their individual job requirements and contributing to the overall compliance of the organization. Compliance with regulatory requirements and a commitment to continuous improvement are essential to our operations .

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6.0 - 11.0 years

25 - 30 Lacs

Noida

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Req ID: 326918 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Routing and Switching - Network Engineering Specialist Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, Inc. currently seeks a Network Engineering Specialist Advisor to join our team in Noida/Bengaluru". Potential candidates must possess experience and demonstrate expertise in at least one or more of the following areas: Plans, designs, and implements networked systems, including configurations, supporting/troubleshooting network problems and coordinating with vendors for installation of such items as routers, switches, Wireless (Cisco & Aruba) Performs technical analysis of software, hardware, and network systems, system integration for LAN/WAN communications, network nodes, switches, and various transmission systems Performs network maintenance and system upgrades including service packs, patches, hot fixes and security configurations Create & update the technology components of standard operating procedures - Liaise with vendors and other IT personnel for problem resolution - Nexus configuration and design - VDC, VPC, OTV, LISP, FabricPatch, DCNM - SD-WAN (Preferred)- Aruba Switching & Wireless - Cisco Enterprise Wireless communication design, configuration. Configuring Lightweight and Autonomous APs, WLAN Controllers, PRIME - Bridging, outdoor/mesh, location tracking, wIPS, guest access - Wireless surveys, site assessments, and audits - Strong communication skills - Solid documentation experience with Microsoft Visio, Word, and Excel - Ambitious and goal-oriented, with initiative to work until job is complete - Prior experience working closely with customers and collaborating with IT staff - Must possess strong technical account management skills and have excellent troubleshooting skills. - Bachelor s Degree or equivalent experience.

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2.0 - 7.0 years

4 - 9 Lacs

Pune

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About the Team & Business Line: We re a family-owned business, not a faceless corporation. This personal approach informs every aspect of our customer service, where we develop long-lasting relationships with our clients. But we don t stop there: we also build these same bonds among our own teams, too. Here, we ve created a community where colleagues support one another and different departments help others succeed. And here, we ve cultivated a culture where employees care about our company values and live them in their work. At Citco, this people-centric philosophy is the core of who we are and it shines through in everything we do, every day. About You: Diploma or Degree in Business, Finance or Accounting and 2+ years experience (or strong work related experiences) Excellent written, verbal and inter-personal communication skills Ability to work with all levels of staff and management Proficient in Microsoft Office with good use and knowledge of Excel Working knowledge and experience with Oracle EBS an advantage Our Benefits Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect. Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection. Your Role: Receive, review and process invoices for various legal entities and ensure all invoices have appropriate documentation and approval prior to payment Ensure correct tax/VAT rates are input into Oracle Prepare and send electronic and manual check payments Research and resolve any outstanding vendor balances on accounts, including telephone, mail or email communication with vendors Manage accounts payables as part of the month end closing process Reconcile supplier statements to the supplier ledger balances Complete reconciliations and account analysis on an ongoing basis Deal with various invoice and supplier related queries Manage supplier credit terms to maximize cashflow while ensuring timely payments of invoices Assist with variance analysis between budget and actual Maintain accurate vendor details including payment information Create and ensure procedures are being adhered to and kept up-to-date Identify, document and execute process improvement strategies Review and audit of employee expense reports Manage employee corporate credit card balances and related expenses File and maintain financial information, files and records (e.g. invoices, payments, receipts) in an orderly manner on a regular basis Liaise with various internal offices and employees Assist in the annual external and internal audits Ad Hoc projects and requests as needed

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15.0 - 19.0 years

30 - 45 Lacs

Hyderabad

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We are hiring for Associate Vice President - Client Account Management, Hyderabad with a leading consulting organisation. Education : Full time MBA Exp: 16-19 yrs Responsibilities: - To translate account strategy into reality by navigating the firm, curating and delivering the best for the client, and leading core account operations to accelerate profitable growth - Responsible for Account Management, Client management & Mining with other core account operations capabilities. - Assist internal leaders in strengthening relationships and expanding services by generating strategic industry, cross-sector, and company level insights to address client issues. - Partner with key industry leaders on industry priorities and strategies and build a community of effective CAMs that understand industry trends, have marketplace knowledge and the key client issues. - Build relationships with account partners and other industry aligned account leaders to understand their priorities -Develop and distribute content on thought leadership, points of view documents, and webinars. -Develop and manage distribution tracking systems to ensure measurement against marketing KPIs. - Good team management experience required

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2.0 - 4.0 years

2 - 5 Lacs

Chennai

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Role Overview We re looking for driven individuals with natural curiosity, a sharp sales mindset, and a passion for building meaningful client relationships. At Roanuz, we don t just sell products we deliver cutting-edge AI-powered sports tech solutions that transform the industry. As part of our fast-growing team, you ll play a key role in taking our innovative offerings to the world. What you ll do as a Sales Executive at Roanuz: Drive new business by engaging with qualified prospects and converting them into long-term customers Understand customer needs and communicate the value of our SaaS products with clarity and confidence Own the full sales cycle from initial contact and demo to negotiation and closure Develop deep knowledge of our AI-powered sports data products and their technical capabilities Collaborate with internal teams including Product, Data Ops, and Engineering to align customer feedback and needs Maintain and grow relationships with existing accounts, ensuring continued satisfaction and identifying upsell opportunities Keep detailed records of pipeline activity and sales performance using CRM tools Prepare regular sales reports and contribute to forecasting and planning discussions. We re looking for someone who has: 2 - 4 years of experience in SaaS sales, account management, or business development Proven ability to meet or exceed revenue targets and close deals Exceptional verbal and written communication skills A consultative and customer-first approach to selling The ability to understand technical products and explain them in simple terms Strong analytical skills and attention to detail Interest or knowledge in sports is a plus Experience working with CRMs, or email campaign software is a plus A proactive attitude and willingness to learn, adapt, and grow with us. About the Company At Roanuz, we build products and applications using practical artificial intelligence. We build everything out of an in-house AI framework. We reinvent sports data, bringing in a technological revolution in sports. Working on AI research & development since 2012, we are one of the most sought-after companies in the global sports tech market. Check out www.roanuz.com to learn more about us!

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5.0 - 7.0 years

25 - 30 Lacs

Noida

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Company Name: Cloud Analogy CRM Specialist Ltd Designation: Business Development Manager Role: B2B Sales Specialist - Salesforce & CRM Solutions Location: Noida, India Experience Required: 5-7 Years About the Role: We are seeking a dynamic and results-driven B2B Sales Specialist to join our team in Noida. This role is ideal for someone with a strong background in enterprise product sales, particularly within the CRM domain. The ideal candidate will have excellent relationship-building skills and a passion for driving revenue through strategic lead generation and consultative selling. Key Responsibilities: B2B Product Sales: Demonstrated success in selling enterprise-level B2B products, preferably Salesforce-based solutions. Lead Generation & Prospecting: Actively generate new leads and maintain a healthy pipeline through outbound strategies and LinkedIn networking. Hunting & Farming: Build, maintain, and nurture long-term relationships with potential and existing clients. Appointment Setting: Schedule meetings and coordinate product demonstrations with key decision-makers. Solution Consultation: Understand client business needs and recommend tailored Salesforce or Zoho CRM solutions. CRM Proficiency: Leverage CRM platforms like Salesforce and Zoho to manage the sales process and client communications. Data-Driven Sales: Utilize data tools for client segmentation, analysis, and performance tracking. Cross-Functional Collaboration: Work closely with pre-sales and technical teams to deliver seamless client experiences. Qualifications & Skills: 5-7 years of proven experience in B2B sales, with a strong focus on enterprise products or SaaS solutions. Expertise in lead generation , account management , and consultative selling . Strong communication, negotiation, and customer engagement skills. Excellent organizational and multitasking abilities. Proficient in CRM tools like Salesforce and Zoho - experience is a must . Strong industry network and ability to connect with C-level executives and decision-makers.

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5.0 - 10.0 years

10 - 15 Lacs

Pune

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:UL Systems & Controls Pvt Ltd. Position Title : Sales Manager/ Key Account Manager Department : Sales. Reporting To : Business Head. Location : Katraj, Pune Experience :5-10 yrs Qualification : B.E. / B. Tech Instrumentation / Electronics / E&TC / Other engineering (with relevant experience). engineering with an MBA/Post graduation would be an advantage Skills Required Offerings- DCS, PLC, Control Solutions, ESD/F&G Solutions, Instrumentation, Electrical & Automation, Projects, Turnkey & distribution Domain expertise for process automation segment Power / Energy/ Sugar/Ethanol/Distilleries/ Chemical/ any other. KRAs New customer account creation & retention Customer engagement, Account management - key customer/OEM/ Consultants/ End customers Technical consulting, Solution offerings support/ Planning with Solution team Commercial negotiations & closures. Monthly /Quarterly Target Planning, segment / regional business planning. Market planning, Initiatives planning, company representations Job Features Job Category Sales Company Name: UL Group of Companies. Branch:UL Systems & Controls Pvt Ltd. Position Title: Sales Manager/ Key Account Manager Department: Sales. Reporting To: Business Head. Location: Katraj, Pune... Sales Manager/ Key Account Manager - UL Group Company Name : UL Group of Companies. Branch :UL Systems & Controls Pvt Ltd. Position Title : Sales Manager/ Key Account Manager Department : Sales. Reporting To : Business Head. Location : Katraj, Pune Experience :5 10 yrs Qualification : B.E. / B. Tech Instrumentation / Electronics / E&TC / Other engineering (with relevant experience). engineering with an MBA/Post graduation would be an advantage Skills Required Offerings- DCS, PLC, Control Solutions, ESD/F&G Solutions, Instrumentation, Electrical & Automation, Projects, Turnkey & distribution Domain expertise for process automation segment Power / Energy/ Sugar/Ethanol/Distilleries/ Chemical/ any other. KRA s New customer account creation & retention Customer engagement, Account management key customer/OEM/ Consultants/ End customers Technical consulting, Solution offerings support/ Planning with Solution team Commercial negotiations & closures. Monthly /Quarterly Target Planning, segment / regional business planning. Market planning, Initiatives planning, company representations No file chosen Please fill our short form and one of our friendly team members will contact you back.

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3.0 - 4.0 years

5 - 6 Lacs

Bengaluru

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Hiring for Service Desk Engineer - Bangalore Job Summary: We are seeking a detail-oriented, customer-focused Service Desk Analyst to provide first-level technical support to users across the organization. You will be responsible for resolving IT issues, escalating complex problems, and ensuring a high level of customer satisfaction. Key Responsibilities: Act as the first point of contact for all IT support queries via phone, email, or ticketing system. Log, track, and resolve incidents and service requests in a timely manner using ITSM tools (e.g., ServiceNow, Jira, Freshservice). Troubleshoot hardware, software, network, and printer issues. Escalate unresolved issues to appropriate technical teams. Follow ITIL best practices for incident, problem, and change management. Assist with user account management, including onboarding/offboarding and password resets. Maintain documentation for common issues and procedures. Provide remote support using tools like TeamViewer, Remote Desktop, or SCCM. Ensure compliance with company IT policies and security standards. Required Skills & Qualifications: Proven experience in a Service Desk or IT Support role (3-4 years typical). Familiarity with Windows OS, Microsoft Office 365, and Active Directory. Knowledge of ticketing systems and remote support tools. Strong problem-solving and communication skills. Customer-service orientation and ability to handle stressful situations professionally. Basic understanding of networking concepts (IP, DNS, DHCP). IT certifications (CompTIA A+, ITIL Foundation, Microsoft certifications) are a plus.

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1.0 - 4.0 years

8 - 14 Lacs

Chennai

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1- Proven inside sales exp 2- Track record of over-achieving quota 3- Exp working with CRM 4- Excellent verbal and written communications skills 5- Source new sales opportunities through inbound lead follow-up and outbound cold calls and Emails

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1.0 - 4.0 years

3 - 4 Lacs

Nagpur

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Job Summary: 94.3 MYFM seeks an experienced sales professional to take over all customer account management responsibilities. The successful applicant will focus on acquiring additional revenue streams from existing clientele as well as bringing on new customers on board. Accountabilities: Responsible for revenue generation from respective markets Managing clients & local agencies Develop the market, expand and open new categories of clients who may be currently inactive on Radio as a medium Maintain existing client relationships and build relationships with new clients/agencies Make at least 5-6 calls/meetings every day Pitch and develop Non-FCT/activations solutions Analyze and present data on key trends in the industry and business Job Requirements: Excellent connect with clients and agencies in respective markets 1-4 years of experience in, Ad Sales, b2b sales. Preferring experience with good media companies Strategic Prospecting Skills Communication Time management Objection prevention and Objection handling Post Sale relationship management

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6.0 - 9.0 years

7 - 9 Lacs

Gurugram

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We are looking for an experienced Team Lead for managing desk Account Managers focused on building and driving a strong retention-focused strategy, reduce churn, and uncover upsell and cross-sell opportunities within existing accounts. This role is critical to strengthening long-term customer relationships. Responsibility: Team Leadership & Development: Lead, coach, and manage a team of 20 Desk Account Managers. Set and monitor KPIs around Customer Retention, Revenue Protection, Upsell pipeline, and Account Health scores. Drive daily huddles, pipeline reviews, and regular performance check-ins to ensure team success. Retention & Churn Reduction: Build and execute customer engagement strategies that focus on proactive retention & contract renewals etc Analyze usage trends, support tickets, and network quality data to pre-emptively resolve issues that may lead to churn. Implement feedback loops with Customer Service, Technical Support, and Network Ops to improve customer experience. Account Expansion & Lead Generation: Enable Desk Account Managers to nurture warm leads for product upgrades. Operational Excellence: Monitor customer lifecycle metrics and provide regular reporting on churn, NPS, and revenue impact. Cross-functional Alignment: Partner with Field Sales, Technical Support, and Product teams to ensure customer issues are quickly resolved. Experience: 7-10 years of relevant experience in Customer Experience (Domain Retention, Account Management) Skills Required: Understanding customer issues Excellent Excel Skills Retention Skills Account Management 6-9 yrs. of experience and knowledge in customer experience partnerships with co-workers and build relationships with stakeholders

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