Account Lead

Duties and responsibilities

Leadership

• Represent JLL by behaving consistently with cultural and company requirements.
• Provide services to client in keeping with clients cultural and company requirements.
• Provide leadership to FM teams across India
• Develop and sustain a high-quality well-motivated team.
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members
• Promote Initiative/Idea sharing across the sites in the Area and create opportunities for wider collaboration in the account and company.

Client/Stakeholder Management

• Establish/Strengthen credible relationships with Client and BU Stakeholders in the Area.
• Interact on a regular basis with Client and BU Stakeholders in the Area to sustain healthy relationships.

Contract Management

• Ensure that all Regional/Area contracts are implemented with excellence at sites and performance managed working closely with respective Regional/Local Sourcing team
• Work with Regional purchasing to implement Regional sourcing strategies

Site Operations Management

• Deliver services as defined in the relevant Schedules of the Master Agreement ensuring the implementation and compliance with Best Practice procedures
• Ensure critical & key performance measurements & achieve targets
• Ensure that Account Management is informed immediately of any Critical Performance incidents on site/s and support in performing the follow-up actions and communications.
• Ensure Completion of all required audits and achieve targets in the Area.
• Standardize Operating Procedures and ensure compliance with Clients policies and procedures, including all government regulations in the Area

Health & Safety Management

• Ensure that all sites meet all legal and Client required H&S regulations
• Ensure that all JLL staff are working in compliance with H&S regulations

Finance Management

• Ensure that all managed sites meet all financial targets and control requirements
• Provide oversight to all sites ensuring standard monthly/quarterly/annual reporting and management reports are completed as required

Required Qualifications & Experience

• Bachelor's degree in Facilities Management, Engineering, or related field
• 10+ years of experience in facilities management, with at least 5 years managing key accounts
• Proven track record of successfully delivering IFM services to multinational clients
• Strong understanding of the Indian real estate and facilities management landscape
• Excellent leadership, communication, and problem-solving skills
• Proficiency in financial management and budgeting
• Fluency in English; knowledge of Hindi and other Indian languages is advantageous
• With knowledge of sustainability practices; smart building technologies and IoT applications
• Track record of implementing innovative solutions to improve operational efficiency
• Experience in change management and digital transformation initiatives