Account Head - Acquisitions (South India) (Individual Contributor)

Associate Director - Sales

Associate Director - Sales is a regional role that leads a cross-functional team to deliver on business outcomes. This person is responsible for respective Squad vision, mission, targets, and metrics. The role works closely with the enterprise line of business stakeholders and supporters in an Agile environment, continuously reviewing the team needs, refining priorities, and identifying opportunities to improve and innovate processes and work functions through process optimization.

Associate Director - Sales primary focus is on achievement of financial KPIs for their designated Squad which they ensure by supporting teams with day-to-day task alignment and coaching, customer escalations, and removing sales blockers. Associate Director - Sales is the main interface between the squad and supporting teams. This person will ensure that the stakeholders are focused on enabling the squad towards success and are focused on delivering tasks or initiatives that enable the achievement of squad goals. Associate Director - Sales owns the full target for the squad but is also expected to jump in and help to make sure the squad achieves those goals.

Key Responsibilities:

• Develops short- and long-term strategy and goals for squad (together with customer segment leads, Go To Market Managers, and other leadership) and break it down into initiatives and reachable milestones via sprint plannings that they are responsible to achieve
• Focuses and ensures the achievement of financial KPIs and removes any roadblocks that threaten their realization
• Holds the function of the opportunity manager and through own example insists on and ensures the proper work cadence
• Holds squad targets and members accountable for achieving results
• Coordinates daily activities within and outside pod (e.g., sprint planning, dailies) and ensures work cadence in line with Agile way of work
• Is responsible to understand market, customers, products and to transfer this knowledge to squad members
• Acts as hands-on coach, motivator, goal setter, and navigator for the art of sales (day-to-day coaching and activities / workload distribution)
• Provides necessary inputs and aligns with Chapter Lead on all activities related to people management and people development
• Owns squads pipeline management and delivers vertical / segment growth
• Manages squads performance by providing daily/weekly feedback
• Serves as the main point of contact and liaisons with deal supporting teams (legal, finance, etc.)
• Provides guidance and support during segmentation activities
• Manages squad’s deliverables and provides necessary support (e.g. customer meetings, escalations), while taking care of absence management and travel support / proposals

Success Metrics:

• Performance of the Squad in region
• Target achievement of Gross Profit and Revenue of assigned to Squad customers
• Acquisition of new customers
• Growth of existing customers
• Product mix ratio (CPaaS vs SaaS)

About Infobip

We are a global leader in omnichannel communication platforms and services. At Infobip, we are committed to redefining the way businesses engage with their customers. Our innovative solutions and technologies empower companies to create exceptional communication experiences, drive engagement, and build lasting relationships with their clients. As we continue to expand our global presence and influence.

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