Account Director - Digital

As the Business Unit Head, your primary responsibility is to take complete ownership of the P&L, relationships, delivery, quality, planning, resourcing, and operations of a specific business unit. Your role is crucial in building solutioning, servicing, and delivery for clients while fostering a culture of responsibility and performance within the team. **Responsibilities:** - **Problem Solving Mindset:** - Demonstrate critical and quick thinking abilities. - Communicate effectively and promptly. - Find solutions aligning with both client's and agency's goals. - Address challenges and issues promptly, ensuring smooth delivery. - **Relationship Management:** - Build and maintain strong client relationships. - Understand client's business deeply, objectives, and challenges. - Serve as the main point of escalation between the agency and the client. - Provide strategic insights, competitive data, and innovative solutions to clients. - **Delivery and Operation Excellence:** - Ensure quality output and suggest appropriate solutions to customers. - Drive 100% utilization of resources for enhanced efficiency. - Maintain 100% adherence to quality standards. - Minimize rework and wasted efforts. - Plan workloads and schedules efficiently. - Commit to delivery timelines. **Business Performance:** - Monitor team performance and analyze BU performance. - Drive value through quality work and meeting revenue goals. - Address roadblocks effectively and report to executives. - Identify upsell opportunities and contribute to new business development. **Team Management:** - Lead and manage the entire team empathetically. - Provide guidance, mentorship, and support for effective team performance. - Encourage cross-functional collaboration. - Recognize and reward team efforts to create a positive work environment. This role requires a problem-solving mindset, strong relationship management skills, a commitment to excellence in delivery and operations, a focus on business performance, and effective team management to drive success in the business unit.,