Account Development Representative

Senior Analytics Consultant

You're not just a builder of dashboardsyou're an advisor who connects dots between data, operations, and customer experience. You'll identify patterns, make recommendations, and communicate insights in ways that influence decisions at every level of the organization. You will report to Senior Manager, Data & Automation GoLive

• Strategic Analytics Leadership

  • Lead the design, evolution, and governance of dashboards assets across GoLive operational metrics (e.g., implementation velocity, CPO, quality).
  • Translate complex data into simple, compelling business stories that influence decision-making across executive and operational teams.
  • Identify trends, risks, and opportunities. Promote action through storytelling and strategic framing.

  Data Architecture & Dashboard Development

  • Develop PowerBI dashboards and analytics models that scale with evolving operational needs.
  • Write, improve, and document SQL queries to integrate and validate data from multiple enterprise systems (Salesforce, internal databases).
  • Establish and enforce best practices for metric definitions, documentation, and data quality.

  Cross-Functional Partnership

  • Be the analytics expert for GoLive vertical leads, implementation managers, and executive partners.
  • Lead working sessions, executive readouts and business review sessions to ensure insights and context.

  Advisory & Influence

  • Consult process improvement efforts by using data to evaluate what's working and what's not.
  • Frame analytical work in the context of broader business goals. Be the voice that ties operational data to customer impact and strategic value.

• 10+ years of experience in analytics, business intelligence or data strategy in a SaaS or tech-enabled operations environment.
• Expert-level SQL experience with BI tools (Power BI preferred; Tableau, Looker etc. also accepted).

• Demonstrated experience independently managing analytical workstreams that influence senior partners.

• Exceptional communication skills, able to translate raw data into a compelling, executive-ready narrative.

• Experience with operational metrics, capacity modeling, customer implementation, or success analytics.

What You'll Bring

• With a strategic mindset grounded in data, you understand both what to measure and why it matters.

• High ownership and autonomy; you don't wait for direction to uncover and solve important problems.

• Experience with making the complex simple, bridging technical detail and business clarity with ease.