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VXI Global Solutions Llc
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Account Associate

Job Expired: This job listing has expired.

Account Associate

VXI Global Solutions Llc

1 - 4 years

3 - 4 Lacs

Hyderabad

Posted:8 months ago| Platform:

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Skills Required

Basic Team operations Diversity and Inclusion Focus Manager Technology Customer service Continuous improvement MS Office Service quality Data entry

Work Mode

Work from Office

Job Type

Full Time

Job Description

Assist with processing support functions within area of responsibility by providing customer service to key stakeholders, providing accurate and timely delivery of products and ensuring alignment with productivity and company standards.
Job Description Primary Responsibilities Process all required reports timely and accurately

Process requests for information from key stakeholders by effectively communicating and acting in a professional manner by all methods of communication

Process and issue policy cancellations within area of responsibility while adhering to multiple state requirements

Ensure complete and accurate documentation of processing activities by gathering missing information and resolving inconsistencies

Provide e-mail and phone support (or any other types of communication) for all non-licensed transactions/requests within area of responsibility

Provide review of forms received and analyze and resolve any discrepancies Provide follow up by e-mail or phone call for agency support

Manage individual performance by setting work-related goals, tracking personal achievements, soliciting feedback and communicating with management to identify improvement strategies

Build skills and knowledge related to processing services by participating in cross-training and learning additional processes and procedures to support multiple workflows and contribute to effectiveness of team operations Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun

Required Education

High School Diploma/GED

Required Experience

1 year relevant experience

Preferred Competencies/Skills

Follow established guidelines to focus on details and complete tasks attentively and thoroughly

Quickly and accurately perform data entry

Provide personalized and quality service to meet the expectations of internal and external customers
Communicate information in a clear, well-organized, and professional manner Use logical approach to analyze issues

High attention to detail

Quickly change direction when working on multiple projects or issues

Understand the needs and goals of a customer and actively look for ways to meet them

Work independently with little supervision or direction

Comprehend information and ideas presented in verbal and written formats

Escalate issues when necessary Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

Preferred Experience

Data entry support experience

Insurance industry background

Increasing levels of responsibility

Preferred Knowledge

Basic knowledge of insurance industry

Basic knowledge of Microsoft Office Suite

Principles and processes for providing customer service

Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

Policies, practices, trends, technology and information affecting business and organization

If you like wild growth and working with happy, enthusiastic over-achievers, youll enjoy your career with us!

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VXI Global Solutions Llc

Primary and Secondary Education

WICHITA Kansas

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Account Associate